Forum Discussion

OBryant's avatar
OBryant
Community Member
23 days ago

My Storyline is taking forever to open. Is there a fix?

This started for me a few weeks ago after I did an update. Usually, my Storyline would take about a minute or so to open and be fully ready to use. But now it takes upwards of 5-10 minutes before it'...
advice
Articulate 360
storyline 360
KellyAuner's avatar
KellyAuner
Staff
22 days ago

Hi OBryant,

Thanks for reaching out!

I understand that Storyline is loading very slowly upon opening. The behavior you're describing certainly isn't ideal. Have you tried clearing your browser cache? If that doesn't do the trick, I'd like to connect you with one of our Support Engineers since you're already using the latest version of Storyline. They'll be able to take a closer look at what might be causing this delay!

  • OBryant's avatar
    OBryant
    Community Member
    13 days ago

    Yes, I clear my cache fairly regularly but the problem still persists.

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      12 days ago

      Thank you for the update, OBryant! I’d love to know if the lag occurs when opening a new project or an existing one. Also, which version of Storyline 360 are you using? It would be helpful to know when this started as well. Did you recently update and begin noticing this behavior?