Forum Discussion

SilVernon's avatar
SilVernon
Staff
6 months ago
Solved

New in Rise 360: AI-Generated Captions (Beta)

We’re thrilled to introduce a new way to make your Rise 360 content more accessible with less effort. You can now generate closed captions for course videos with AI Assistant, saving time and effort ...
ai assistant
Articulate 360
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    3 months ago

    Hello KanikaPunj-9e1c​, 

    I’m excited to share that we've released a new Rise 360 update that includes: 

    • Enhanced: Easily change the language of uploaded or generated caption files.

     

    There’s nothing to install for web-based apps. New features and fixes are immediately available!

    Please let us know if you need any additional help! 

JD3's avatar
JD3
Community Member
2 days ago

I'm not sure what I'm doing wrong, but I don't seem to have a toggle to turn of Generate Captions with AI (Rise 360)

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    1 day ago

    Hi, JD3!

    You should only see this toggle if you have an active AI Assistant subscription. To help me understand what's happening, are you currently seeing AI-generated captions? If so, are you collaborating on this course with another user?

    • MABlack's avatar
      MABlack
      New to the Community
      1 day ago

      Hi Kelly and JD3

      I'm having exactly the same issue and I'd also like to be able to turn this feature off. I am currently seeing AI-generated captions. I am not collaborating with another user. 

      Also, I didn't ask for an AI-generated caption assist. I'm just asking to load a video. (We handle CC with another method.) I don't have the option opt out of this feature. I also don't see a toggle to turn it off, just as JD3 is describing. And the "processing captions" function never actually completes. I tried "refreshing" the screen to get it to stop. When I preview the course, closed captioning is there, but there is no button for a person to choose to turn it off. 

      I attempted to add a vtt file, to see what would happen. I got the CC button back, and I can turn closed captioning on and off, but, of course, the AI-generated CC is still there - all the time. 

      What's confusing to me is that I perform this function regularly. To my knowledge, my subscription has not changed. While I do see AI "teasers" in the software, none of them have been functional. They all lead to an invitation to upgrade.

      Today is the first day I'm experiencing this issue. 

    • JD3's avatar
      JD3
      Community Member
      1 day ago

      Hi Kelly

      They never seem to end generation, I end up, after a couple of hours closing out of Rise.

      This sometimes also means that my video doesn't get replaced either.

      We have a team licence and the course has my co-worker as an editor. I am the Owner.

      • KellyAuner's avatar
        KellyAuner
        Staff
        11 hours ago

        Hi, JD3!

        Thanks so much for the update. Would you be able to share a screenshot or screen recording? That will help us better understand what you're seeing.

        You can attach it here or send it privately in a support case. Once we're done troubleshooting, we'll delete it from our system!