Forum Discussion
New in Rise 360: AI-Generated Captions (Beta)
Hi Everyone,
I'm happy to share that we just released a new update for Rise 360!
This update fixes the issue you ran into where:
- "Processing captions" loads indefinitely when replacing a video from Video Blocks, even when AI Assistant is disabled.
There's nothing to install for web apps, as new features and fixes are immediately available. Please let us know if you have any questions about this update or the issue you reported.
I'm not sure what I'm doing wrong, but I don't seem to have a toggle to turn of Generate Captions with AI (Rise 360)
Hi, JD3!
You should only see this toggle if you have an active AI Assistant subscription. To help me understand what's happening, are you currently seeing AI-generated captions? If so, are you collaborating on this course with another user?
Hi Kelly and JD3
I'm having exactly the same issue and I'd also like to be able to turn this feature off. I am currently seeing AI-generated captions. I am not collaborating with another user.
Also, I didn't ask for an AI-generated caption assist. I'm just asking to load a video. (We handle CC with another method.) I don't have the option opt out of this feature. I also don't see a toggle to turn it off, just as JD3 is describing. And the "processing captions" function never actually completes. I tried "refreshing" the screen to get it to stop. When I preview the course, closed captioning is there, but there is no button for a person to choose to turn it off.
I attempted to add a vtt file, to see what would happen. I got the CC button back, and I can turn closed captioning on and off, but, of course, the AI-generated CC is still there - all the time.
What's confusing to me is that I perform this function regularly. To my knowledge, my subscription has not changed. While I do see AI "teasers" in the software, none of them have been functional. They all lead to an invitation to upgrade.
Today is the first day I'm experiencing this issue.Hi Kelly
They never seem to end generation, I end up, after a couple of hours closing out of Rise.
This sometimes also means that my video doesn't get replaced either.
We have a team licence and the course has my co-worker as an editor. I am the Owner.
Hi, JD3!
Thanks so much for the update. Would you be able to share a screenshot or screen recording? That will help us better understand what you're seeing.
You can attach it here or send it privately in a support case. Once we're done troubleshooting, we'll delete it from our system!
