Forum Discussion
NEW IN RISE 360: Closed Captioning
Hi Darren — where are your embedded videos hosted? If they are hosted on YouTube or Vimeo, those hosting tools have their own closed captioning features.
Hi Mackenzie — the closed captions button should be enabled as long as you followed these steps. If that's not working for you, would you be willing to send us your course Share link by clicking here?
Hi There,
Yes, the steps were followed and I did share my course by hovering over the course until the dots appeared and clicked "share course," I am happy to do it again, thanks for your help!
Thanks, MacKinzie! I see that our team is working on your case. Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
I would like to know if CC is coming for embedded videos, too. We are hosting videos on our own company servers and have closed captioning, but it doesn't appear in the embeds, like because our VTT files are sidecars. Even functionality to upload VTT alongside embedded videos would be a helpful first step
Hi Sydney! Thanks for reaching out! There isn't a plan at this time for uploading additional caption files for embedded videos. That being said, I'd like our support engineers to take a look at your specific use case.
Could you please share the .vvt files, and the Rise 360-course file by uploading a case here privately?
