We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible.
It’s easy to add closed captions to your Rise 360 courses. Just click Edit and select Manage captions in any block that showcases a video. Select the language, and then add your file. You can add as many languages as you like.
Users have to roll over for the player opens to show. Click on CC and choose the language.
For me this is an issue. I need to have the option that a default Caption language is already showing?
I do not need a single video to have multiple languages, only the one as we publish individual courses per language. At the moment I add Captions in different languages in Camtasia and import the video into Rise with the language subtitles already embedded.
It would be a good option to show a particular language when the video plays?
Yes the option for cc appears and the option in Spanish (which is the vtt file I uploaded) but when I play the video, even though the option is selected, the captions do not appear. I have sent a link to the course through your customer service link
Love this new feature - but I have one problem, as I try to upload Norwegian subtitles, we get a big "?" on the special letters, like in the picture: Ø, Æ, Å being the special letters. Despite having selected Norwegian as a language in Articulate Rise.
In the Webatt text file, the letters display as normal. Anyone able to help here?
Hello! I added CC to to my videos for my rise course and published but now when I view the courses, Close Captioning is stuck on "off" and I cannot get it to turn on. Is there some publishing option that may have been added that I need to employ?
Hi Darren — where are your embedded videos hosted? If they are hosted on YouTube or Vimeo, those hosting tools have their own closed captioning features.
Hi Mackenzie — the closed captions button should be enabled as long as you followed these steps. If that's not working for you, would you be willing to send us your course Share link by clicking here?
Yes, the steps were followed and I did share my course by hovering over the course until the dots appeared and clicked "share course," I am happy to do it again, thanks for your help!
Thanks, MacKinzie! I see that our team is working on your case. Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
147 Replies
Awesome!!!!
FINALLY! Thank you
Glad it's finally here. Thank you!
I was able to upload the file but the captions don't appear
Users have to roll over for the player opens to show. Click on CC and choose the language.
For me this is an issue. I need to have the option that a default Caption language is already showing?
I do not need a single video to have multiple languages, only the one as we publish individual courses per language. At the moment I add Captions in different languages in Camtasia and import the video into Rise with the language subtitles already embedded.
It would be a good option to show a particular language when the video plays?
Can closed Captions be added to Audio files also?
Hi Kathy!
Do you see the CC button in the video player? If so, do the captions appear when you click that button and select a language?
If you're still having trouble, please send us your Rise 360 course Share link by clicking here. We'll get you back up and running!
Hi Darren,
Closed captions will appear only when the learner selects a caption language from the CC button. There isn't a way to turn the captions on by default.
Also, closed captions can be added to videos only, not to audio.
Yes the option for cc appears and the option in Spanish (which is the vtt file I uploaded) but when I play the video, even though the option is selected, the captions do not appear. I have sent a link to the course through your customer service link
Check the VTT file? Does the first line have WEBVTT there?
I found that if it is not the first line, it does not work.
Fantastic!
AMAZING!
Thank you so much!! Perfect!!
When will CC be available for audio?
We don't have closed captioning for audio right now, but we'll let you know if we add that feature in the future!
Love this new feature - but I have one problem, as I try to upload Norwegian subtitles, we get a big "?" on the special letters, like in the picture: Ø, Æ, Å being the special letters.
Despite having selected Norwegian as a language in Articulate Rise.
In the Webatt text file, the letters display as normal. Anyone able to help here?
Hi there, Kai!
Do you know if your caption file is encoded for UTF-8? If so, all of your characters should display normally.
If your caption file is already encoded for UTF-8 and you're still seeing this problem, please share the VTT file with our team here!
That solved it! It was encoded for ANSI :) Thank you very much
Any plans to be able to add Closed Captions for Embedded video?
Hello! I added CC to to my videos for my rise course and published but now when I view the courses, Close Captioning is stuck on "off" and I cannot get it to turn on. Is there some publishing option that may have been added that I need to employ?
Hi Darren — where are your embedded videos hosted? If they are hosted on YouTube or Vimeo, those hosting tools have their own closed captioning features.
Hi Mackenzie — the closed captions button should be enabled as long as you followed these steps. If that's not working for you, would you be willing to send us your course Share link by clicking here?
Hi There,
Yes, the steps were followed and I did share my course by hovering over the course until the dots appeared and clicked "share course," I am happy to do it again, thanks for your help!
Thanks, MacKinzie! I see that our team is working on your case. Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
Oh my, thank you for letting me know!
Good Morning,
I wanted to check in and see if you'd been able to duplicate my issue and have any insights?