Forum Discussion

KristiGrim's avatar
KristiGrim
Community Member
1 day ago

New Localization Feature Trouble

I'm wondering if anyone else is experiencing this. We are trying out the localization feature for a course.

We ran the AI, published to the review 360, and went through to make changes/validate. However, instead of all the changes we made being imported back into RISE like they are supposed to, the RISE file just perpetually says Applying Updates. 

None of the human changes we've made are actually being incorporated into the original file, which makes the review feature not usable as it resulted in A LOT of wasted staff time. 

Is this just us? Anyone else encountering this? Screen recording of the issue we're encountering here. 

localization
Review 360
rise 360

1 Reply

  • edeocampo's avatar
    edeocampo
    Staff
    1 day ago

    Hi KristiGrim,

    Good day! I’m sorry to hear that the updates made in Review 360 aren’t being applied to your Rise 360 course during Localization.

    We appreciate the recording you've provided. To ensure we fully investigate this, I’ve opened a support case on your behalf so our team can take a closer look and test this behavior in detail. We'll continue the conversation over in your case. 

    Please feel free to reach out if you need anything else!