New Rise Feature: Send a Copy

Hello Ashley and Articulate team.

I am looking at the copy of the Rise course that was sent to me by one of my developers. He used his own copy to produce the course, but sent it to me for the purposes of transferring the ownership.

Upon copying all media on the copied course appeared to be replaced with some sort of stock footage (video) and music) audio.

I do not want to post the links in the open forum but will produce if needed.

Does this sound familiar? Anyone else experienced this?

Thank you

Hi Misha,

That definitely doesn't sound familiar to me, so we'd want to take a look! 

If you want to reach out here, our Support Engineers can share directions on how you (or your developer) can share a copy with us so that we can take a look too. I'd also want to see the Share link from Rise to demonstrate what you're seeing vs. what you expect. 

Hi Misha,

When you use the reply button for an ELH notification, that does appear here in the ELH forums! I'll delete your post for you since you didn't want it in public. Not to worry - I opened both links before deleting, so I'll take a look! 

This "send a copay" feature is not working for us.  It gets stuck on "sending" and never sends the email. Pleas assist.  I have already submitted an Articulate Support ticket for this, but I'm waiting for a response.  I've tried it on multiple MacBook Pro laptops and different browsers (Safari and Chrome).

Hey team,

Scenario: I am creating courses for a client using my personal Rise account. They would like to keep a copy of the course but do not have an active rise account or any Articulate account for that matter.

Q: How can I send them a copy so that if a future ID comes along and needs to make changes/updates to the source file?

I just tested with my other non-articulate email address and it wont let me share. 

"You may only send copies to users who have an Articulate 360 subscription."

Thank you! 

Hi Bailey, 

You'll only be able to send a copy of a Rise course to another user with an Articulate ID and a 360 trial/subscription. You could instruct clients to start a trial and you'd be able to share the work with them when you're finished. We'll keep content in Articulate 360 live for 6 months after a trial or subscription expires. 

We're also working on the feature to allow you to print out a copy of your Rise course. This is based off a lot of requests from customers who needed that hard copy for compliance/legal reasons, so you'd also be able to provide that to your customers. That can't be imported back into Rise, but they'd at least have a copy to refer to. 

Quick question... If your Rise course has Storyline blocks, how does that work in the copy? Does the receiver have to republish the story files or do they continue to connect to the story in the sender's Articulate Review? 

Great question, Gloria! 🍎I've outlined two scenarios for you:

If the receiver has access to the .story file used in the Storyline block, then they can make updates to that particular file. If they need the updated version to appear in the Rise course copy instead, they'll simply publish the new version of that particular Storyline course to Articulate 360 and add it to the Storyline block again.

If the receiver doesn't have access to the .story file, then they cannot make changes to the Storyline project used in the block. They can delete it and add in a different Storyline block, though!

The receiver can see the Storyline block in both scenarios; it's just a matter of what they're looking to do. I hope that helps, and let me know if you have a different setting in mind!

When you create a Storyline block, aren't you linking to the published version in Articulate Review? Let's say that I create the course for a client, I copy it over to them. I personally, don't want to maintain all of those Storyline version in my own Articulate Review at the completion of a project. If I remove it from my AR, wouldn't it then break the link in their Rise course? Do they need to publish the storyline file to their Articulate Review. and then re-link it? 

Hi Danielle,

I gave this a quick test, and deleted a Storyline course from my Review account that was loaded into my Rise course. Upon testing the Rise share link, I still saw the Storyline course included there - so once it's pulled into your Rise course it should stay there regardless.

When you export the Rise course, everything will be packaged into that export so your clients would be able to upload to their web server or LMS.

If they'll ultimately be responsible for any edits or changes, you may want to make sure you share a copy of the .story file with them.