New to Storyline: Playhead issue

Hi Tom!

Have you considered using cue points?

To add cue points on the fly, click the Play button in the lower left corner of the timeline, then press C on your keyboard at any point where you want to insert a cue point.

Check out this tutorial.

Thank you. Hmm... let me ask this another way: Is the timeline display supposed to go back to the beginning every time you hit Pause?

All I'm trying to do is to pause the timeline and insert a caption.

Hi Thomas!

This is not the behavior I'm seeing. I think I misunderstood what you are reporting. I am able to pause the timeline and insert a caption if I want, when I hit play the timeline begins where I left it.

If you are using 'Stop', this would take it back to the beginning:

You can preview a slide using the player controls in the lower left corner of the timeline.

• Click the Play/Pause button once to start the playhead (blue vertical line) moving along the timeline.
• Click the Play/Pause button again to pause the playhead at its current location.
• Click the Stop button to end the preview and return the playhead to beginning of the timeline.

You can read more in this tutorial.

Thanks again. Yes, exactly... my timeline "view" goes back to the beginning when I hit Pause. So I guess something is wrong with my software setup.

Interesting. I would advise a repair for starters then.

Thanks again. Tried a repair, reviewed system requirements, and did a re-install. Unfortunately did not fix. I also tried to import into a new project.

I also realized that my .story file is 97 MB. It doesn't make sense, because I only have four scenes of video and they're not that long (on average about two minutes each).

I have a 2.5 GHz processor and 16 GB of ram.

Any other ideas? If not, could you direct me to Support? Again, I'm unable to add captions because each time I hit Pause the display goes back to the beginning.

Regards,

Tom

I think the playhead stays where it is when you hit pause. When you say your display returns to the beginning, I think you are seeing the slide view. Storyline's slide view does not show what things look like at a specific point in time. Everything on the slide is visible all the time. The playhead you are referencing only marks where the preview will start if you preview from the timeline. Referencing Leslie's image, if you set the playhead and then add an object, the object will be added to appear at the playhead, without respect to what you see in slide view.

You can move it on the timeline to make it appear and/or disappear at will.

Thanks again. Generally speaking, when you click Stop the video goes back to the beginning. When you click Pause, it pauses at that point in the video. Is that correct?

So, that's at least what the behavior was when I first started adding captions. The more I added, however, the latency grew worse. Once I got to about 10 captions (in a 3 minute video) the Pause button just started to act like the Stop button.

I think we may be talking about two different things?

Anyway, sorry for the confusion... may be time to move on to a different tool.

This is the same issue I am having and it is frustrating!

Hi Kim! Did you look into the solutions shared above? You are welcome to reach out to our support team here if needed.

Thomas, I apologize, I just realized that you requested access to support. I see you reached out to our team (00698779) already, so you should be hearing from someone soon.