New Version on Storyline 360 is Unstable

Hi Ron,

I feel your pain. I went back to a previous version, March 3, 2020. I'm having better luck there. See the attached image. 

Cheers,

Julie

I didn't realize that you can go back to a previous version?  In fact, I would NOT have updated but Storyline 360 would not launch until I logged in so I thought updating was necessary?  Ho do I go back to a previous version?  Please advise!

I see how you did that!  Thanks for the tip!

Your welcome! You do not need to update. In fact, I often do not update when I'm up against a deadline. 

Hi Ron,

Thanks for contacting us to share the difficulty you've experienced in the last couple of updates.

How can you install a previous version?

You can install a previous version of Storyline 360 with the following steps:

1. Hover over the Storyline 360 app in the Articulate 360 Desktop Application
2. Click Other Versions from the drop-down menu.
3. Click Install on the version number you would like to install.

In addition, I wanted to address the other items you mentioned:

Is installing an update necessary?

While we certainly advise staying up-to-date to take advantage of the latest features and fixes, you can still open and use the software without updating:

Why are the newest versions of Storyline 360 crashing on me?

I'm not sure why you are experiencing this behavior, but that's not expected. I've opened a support case on your behalf with the information you've shared here so that you can work 1:1 with a support engineer. You should be hearing from someone soon.

Thanks for the update, Ron. I'll add this to your support case as well.

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Sometimes i cant even get articulate app to sign in...its becomming a real problem and seems to be getting worse. For the price, you would expect this product to be absolutely stable

Hi Simon and welcome to E-Learning Heroes,

I agree that we want the software to be stable. I appreciate you contacting us and sharing that you're running into sign-in trouble. 

Are you seeing an error when this happens?

The users above mentioned having issues with the software crashing, so it sounds like you're experiencing a different issue.

Hi there, I experience crashing of Storyline 360 since thre month now on my HP Zbooks. One had Windows 10 and Storyline - newest version - crashed when I opened the player settings.

So I sadly stopped using Storyline on that machine and changed all my project files to anolder machine. 

Now, on my older Zbook, its still windows 8.1 I experience crashes first time today. I get very frustrated now. Even the newest Update doesnt change that. It will crash after some actions within one minute or so. 

This is the report: 

Problemsignatur:
Problemereignisname: CLR20r3
Problemsignatur 01: Storyline.exe
Problemsignatur 02: 3.41.22450.0
Problemsignatur 03: 5eeaa20e
Problemsignatur 04: Articulate.Drawing
Problemsignatur 05: 6.41.22450.0
Problemsignatur 06: 5eeaa1f2
Problemsignatur 07: c7
Problemsignatur 08: fc
Problemsignatur 09: System.ComponentModel.Win32
Betriebsystemversion: 6.3.9600.2.0.0.256.48
Gebietsschema-ID: 2055
Zusatzinformation 1: de17
Zusatzinformation 2: de178c87a7a12dcc1d9903908fcc588f
Zusatzinformation 3: 4e12
Zusatzinformation 4: 4e1277a2dd55b3b50e00638a6a8eca8f

I have a deadline of a big project next week. Please help. 

Hi Mat,

Thank you for contacting us and sharing the issue you're running into with your software.

I've opened a support case on your behalf so that you can work directly with a support engineer. You should be hearing from someone soon.