Forum Discussion

  • elizabeth's avatar
    elizabeth
    Partner
    7 months ago

    Hi Bayu,


    The person who uploaded the file initially needed to check a box at publishing to upload the file to review (shown in my screenshot below). If they did not, you won't be able to download the project file. Also, you can only download the project files of other members of your Articulate 360 team.

     

    • LauraCreighton's avatar
      LauraCreighton
      Community Member
      3 months ago

      I have saved 4 versions of my storyline project with the cloud back up box checked every time. I am in review 360 but none of them show a download option. 

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        3 months ago

        Hi LauraCreighton!

        Sorry to hear you're having trouble accessing files from Storyline 360s' Cloud Backup!

        Does this behavior occur with all .story files you upload, or just one specifically? Also, are you experiencing this issue across all supported browsers? It would be helpful to see a screen recording of the behavior as you are experiencing it on your end. Do you mind sharing that here in the discussion or privately through a support case?

        Looking forward to hearing from you!

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