PaulMaiorana
3 years agoCommunity Member
No video, sound only
When I edit my mp4 and publish it to a video file, it only plays the audio, no video. I have attached a sample of the completed video....any ideas?
When I edit my mp4 and publish it to a video file, it only plays the audio, no video. I have attached a sample of the completed video....any ideas?
Hi Paul, thanks for sharing your mp4 with us!
Do you have a copy of the original video with the video playing as intended? I only hear the audio in this clip and do not see a video. If you could share the original video, I can test it on my end in Replay.
Attached is the original video file. I have been having a lot of issues with Replay lately. I will screen record, but there is no audio or it is extremely low volume, and then projects like this with no video.
Hello Paul!
Thanks for sharing your project! I am noticing both the video and audio are playing in this project. Are you finding this occurs within Replay or specifically in the published output?
Specifically in the published output.
Hi, Paul.
Thank you for the additional details!
I went ahead and opened a support case on your behalf so we can investigate this further. You should hear from our team soon, via e-mail.
I just asked this same question. Was there a fix to this?
Hi David,
I saw you asked about this in another post. I've replied to your question here!
Hi Kelly, thank you have submitted the information privately. Hopefully get a fix :)
Hi, any update? I have multiple mp4 files that play normally in windows player, but only have audio and no video when uploaded to Replay. I've tried most steps found online but nothing has worked. Any help is appreciated.
Hi Jeff,
As a troubleshooting step, try re-encoding your videos using a video encode to see if this helps. One application that we can recommend using is Handbrake, which you can download here. Here's a helpful video that I found which explains how to use the tool to re-encode videos.
If re-encoding your videos doesn't work, you can reach out to our support team by opening a case, and we'll take a closer look at your project files to figure out what's happening.
I had the same thing happen to me today with two videos. They looked fine in replay, I published them and included the videos in a Rise course - and there is no video, only audio.
Hi Karen,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Rowie. You’re in great hands! We’ll continue the conversation in your support case.