Not able to publish Rise 360 courses

Hi, we have the same problem in our team. 

With this sort of issue, it's best to contact the support staff directly. You can submit a case here: https://access.articulate.com/support/contact 

Hi, I had already submitted a case with support team. But, still looking for help from community members as these modules are due to launch this week to all staff.

Hi aditibarbate-97,

I see that you've reached out to our team in a support case, which is the quickest way to get urgent assistance. I see my teammate, Nikko, shared some troubleshooting steps to start with. Once you've tried those, please let Nikko know if you need additional help!

HeikeH,

I'm sorry to hear you're running into this issue as well!

Are multiple team members unable to publish to Rise 360? Is it affecting only one course, or multiple courses?

Here are a few troubleshooting steps to get started:

• Clear your browser cache and cookies, which can sometimes interfere with the publishing process.
• Try a different browser
• Check your team's network or firewall settings. It's possible the publishing process is blocked by network restrictions.

If the issue persist, please let me know here, or contact our team privately in a support case. We'll be he happy to help get this resolved!

We’re experiencing a similar issue with the web-based output. Each time IT attempts to load the modules to the website, they receive an Articulate login prompt and cannot proceed.

Does anyone know what might be causing this?