Forum Discussion

SabinaTham-a915's avatar
SabinaTham-a915
Community Member
3 years ago

Not able to upload cover photo or any photo on Rise 360

Hi i have been trying to upload cover photo or any other image but it is not uploadnig, gives me an Error message . Have tried to upload all compatible images. Please help.

rise 360
  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Sabina! So sorry you're getting an error when you try to upload a cover photo. Please try the following:

    -Please make sure that your browser is updated. Once updated, restart your browser and try accessing it again.
     
    -Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
     
    -Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
     
    -If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue.
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