Forum Discussion
Not receiving email notifications for comments in Review
This week I sent a Review link, but none of the comments has generated an email. I've checked all the settings and I should be receiving instant notification when a comment is left in Review. This feature has worked in the past, and I'm working in the latest version of Review. Any ideas for a fix?
41 Replies
Hi Margo,
I see that you replied to this conversation previously. If you'd like to stop receiving replies, you can scroll up to the top of the conversation here and unsubscribe:
Hello again, Transfers!
I left a comment, and after checking our logs, I see that some notifications were successfully delivered! I'm staying tuned for an update on your end!
Thanks Becca - working good on my end now. I appreciate the quick response!
Good morning, please do not include me in these emails, as the issue has been resolved for me.
Thanks,
Margo
Include me as one of the folks who is no longer receiving notifications, despite all my settings being checked. This started on Monday for me. I have updated my SL software and checked email junk folders. Please keep me posted. Thanks.
Hello Transfers!
Thanks for reaching out, and I'm sorry you're facing this issue as well!
I checked our records and confirmed that an email notification hard bounced on June 28th. I already re-activated it, so moving forward, you should receive all notifications!
I'd recommend having someone leave a comment to test this. If you're comfortable sharing your Review link publicly here or privately here, I'd be happy to leave a quick comment.If you still don't spot any comments after checking your spam folder and adding notifications-no-reply@articulate.com to your address book, connect with one of our support engineers here so they can investigate further!
Unfortunately I am still having the same problem, any further clues?
Hello again, Margo!
So sorry to hear you're still not getting these notifications, and I appreciate you swinging back by here to let us know!
From here, I'm going to have our support engineers step in and investigate this further. I've opened a support case on your behalf, so stay tuned, and someone from my team will be in touch with the next step!
Hello Margo!
The comments should be found by clicking on Feedback in your Review 360 link. I'm seeing the comments listed when clicking on that link. I also see that we sent you two emails notifying you of each of Becca's comments. If you don't see those emails in your inbox, I'd recommend checking your spam folder and adding notifications-no-reply@articulate.com to your address book.
Please keep us updated in this discussion!
I can see the comments on my Sandpit for Margo V1 when I click Feedback, however I am still not receiving as emails.
I have added notifications-no-reply@articulate.com
to my Contacts, and will await teh result.
Thanks,
Margo
Dear Support team, I am now having the same issue - when I publish to Review I do not receive an email and I am not receiving email notifications when a client adds a Comment (this was working fine before) thanks?
Hey Margo! Thanks for reaching out, and I'm happy to look into this with you!
- Any chance these notifications might have started going to your spam/junk folder?
- Could you confirm which of these notification settings you have enabled for your project?
If you're comfortable sharing your Review 360 URL for testing through this secure link, I'd be happy to post a test comment to see if you receive it. I'll be staying tuned for your response so we can continue troubleshooting!
I have ‘All Activity’ notifications selected and below is the Review 360 URL for my Sandpit course.
Please check why I am not receiving email notifications - thankshttps://360.articulate.com/review/content/49b69671-445e-4cc8-a58a-8155f6de8d97/review
Thanks,
Margo Pickworth
Oh, interesting find, David. Thanks for popping back in to share.
I wanted to make sure you were aware that you responded to the public forum post :)
Feel free to edit your reply above if needed.
Hi Katie
I have found out what is wrong. Outside mail to my address is not working at the moment. I have our IT guys looking into it.
Hello David!
Thank you for those details, and for checking out your spam folder. Your settings are just right, so I'm opening a support case so that we can communicate more directly and work on some next steps.
Look out for an email from support@articulate.com soon!
Hi Katie,
Sorry for late reply... I didn't get notified of this either. Notifications do not work for any course, The notification setting is set to All Activity.
No mail in the spam box. I don't seem to be able to upload the url to that page it wants files.
