Not receiving email notifications for comments in Review

Aug 29, 2018

This week I sent a Review link, but none of the comments has generated an email.   I've checked all the settings and I should be receiving instant notification when a comment is left in Review.     This feature has worked in the past, and I'm working in the latest version of Review.   Any ideas for a fix?

39 Replies
Ashley Terwilliger-Pollard

Hi Sondra,

I left a comment on your course as well to test if you'd receive it. I did notice that it's published with the same Articulate ID you're using here in ELH, so as long as that email is correct it should be sending you an email. 

I can also see the emails on our side being sent, so I'd want to have you confirm that they're not appearing in a junk/spam folder. The emails would be sent from and the subject line of the latest one where I commented is New reply on Alternate Form of Screening. 

Let me know if you're able to see that!  

Ashley Terwilliger-Pollard

Hi Nickie,

I'd love to help figure this out - I took a look at the email you're using here in ELH and didn't see an Articulate 360 account associated with it. Perhaps you have a different email address which you've authored and published courses to Review with? 

Since it seems like we'll need a bit more info to track this one down, let's work in a Support case! Can you reach out to my team and let us know the email you are using (best if you can use that email to start your case!) and what the title of your Review course is? We can then look into when comments are made and why those emails may not be going through. 

Katie Riggio

Greetings, David!

Thanks for bringing this up — I'd love to help troubleshoot! Let's start with these key details:

Becca Levan

Hey Margo! Thanks for reaching out, and I'm happy to look into this with you! 

If you're comfortable sharing your Review 360 URL for testing through this secure link, I'd be happy to post a test comment to see if you receive it. I'll be staying tuned for your response so we can continue troubleshooting!

Lauren Connelly

Hello Margo!

The comments should be found by clicking on Feedback in your Review 360 link. I'm seeing the comments listed when clicking on that link. I also see that we sent you two emails notifying you of each of Becca's comments. If you don't see those emails in your inbox, I'd recommend checking your spam folder and adding to your address book.

Please keep us updated in this discussion!

Becca Levan

Hello again, Margo!

So sorry to hear you're still not getting these notifications, and I appreciate you swinging back by here to let us know! 

From here, I'm going to have our support engineers step in and investigate this further. I've opened a support case on your behalf, so stay tuned, and someone from my team will be in touch with the next step!

Becca Levan

Hello Transfers!

Thanks for reaching out, and I'm sorry you're facing this issue as well!

I checked our records and confirmed that an email notification hard bounced on June 28th. I already re-activated it, so moving forward, you should receive all notifications!

I'd recommend having someone leave a comment to test this. If you're comfortable sharing your Review link publicly here or privately here, I'd be happy to leave a quick comment.

If you still don't spot any comments after checking your spam folder and adding to your address book, connect with one of our support engineers here so they can investigate further!