This week I sent a Review link, but none of the comments has generated an email. I've checked all the settings and I should be receiving instant notification when a comment is left in Review. This feature has worked in the past, and I'm working in the latest version of Review. Any ideas for a fix?
I left a comment on your course as well to test if you'd receive it. I did notice that it's published with the same Articulate ID you're using here in ELH, so as long as that email is correct it should be sending you an email.
I can also see the emails on our side being sent, so I'd want to have you confirm that they're not appearing in a junk/spam folder. The emails would be sent from notifications-no-reply@articulate.comand the subject line of the latest one where I commented is New reply on Alternate Form of Screening.
Hello,
Thank you very much for your response. I have worked with our IT team to manage the emails from Review and I’m now receiving them.
I appreciate your help!
Sondra
Hi - I am currently having this same issue. It started in the middle of a project review. I was receiving notifications yesterday and earlier this morning, and now I haven't received notifications for the last 10 comments.
I'd love to help figure this out - I took a look at the email you're using here in ELH and didn't see an Articulate 360 account associated with it. Perhaps you have a different email address which you've authored and published courses to Review with?
Since it seems like we'll need a bit more info to track this one down, let's work in a Support case! Can you reach out to my team and let us know the email you are using (best if you can use that email to start your case!) and what the title of your Review course is? We can then look into when comments are made and why those emails may not be going through.
Are you comfortable with sharing your Review 360 URL for testing through this secure link? That way, I can leave a comment to see if you receive it and work on our next steps from there!
Sorry for late reply... I didn't get notified of this either. Notifications do not work for any course, The notification setting is set to All Activity.
No mail in the spam box. I don't seem to be able to upload the url to that page it wants files.
Thank you for those details, and for checking out your spam folder. Your settings are just right, so I'm opening a support case so that we can communicate more directly and work on some next steps.
Dear Support team, I am now having the same issue - when I publish to Review I do not receive an email and I am not receiving email notifications when a client adds a Comment (this was working fine before) thanks?
If you're comfortable sharing your Review 360 URL for testing through this secure link, I'd be happy to post a test comment to see if you receive it. I'll be staying tuned for your response so we can continue troubleshooting!
I have ‘All Activity’ notifications selected and below is the Review 360 URL for my Sandpit course.
Please check why I am not receiving email notifications - thanks
Thanks for sharing your course so I could test out notifications with you! I just added a couple of comments, so let me know if you received a notification. We'll figure out our next step from there!
The comments should be found by clicking on Feedback in your Review 360 link. I'm seeing the comments listed when clicking on that link. I also see that we sent you two emails notifying you of each of Becca's comments. If you don't see those emails in your inbox, I'd recommend checking your spam folder and adding notifications-no-reply@articulate.com to your address book.
I can see the comments on my Sandpit for Margo V1 when I click Feedback, however I am still not receiving as emails.
I have added notifications-no-reply@articulate.com to my Contacts, and will await teh result.
Thanks,
Margo
Good morning,
I am still not receiving email notifications, nor an email when I publish my Courses to Review 360 – I checked that the email is not blocked…any other suggestions?
Thanks
Margo Pickworth
So sorry to hear you're still not getting these notifications, and I appreciate you swinging back by here to let us know!
From here, I'm going to have our support engineers step in and investigate this further. I've opened a support case on your behalf, so stay tuned, and someone from my team will be in touch with the next step!
Include me as one of the folks who is no longer receiving notifications, despite all my settings being checked. This started on Monday for me. I have updated my SL software and checked email junk folders. Please keep me posted. Thanks.
Thanks for reaching out, and I'm sorry you're facing this issue as well!
I checked our records and confirmed that an email notification hard bounced on June 28th. I already re-activated it, so moving forward, you should receive all notifications!
I'd recommend having someone leave a comment to test this. If you're comfortable sharing your Review link publicly here or privately here, I'd be happy to leave a quick comment.
39 Replies
Hi Sondra!
Is it possible that you published the content to Articulate Review using a different Articulate ID than the one you usually use?
Are you able to share the Review link with me so I can take a closer look? Thanks!
Thanks Alyssa.
Here's a Review link that's not generating email to me with comments:
https://360.articulate.com/review/content/156e27fc-b5ae-4bb5-8b91-ca782cf710f2/review
Hi Sondra,
I left a comment on your course as well to test if you'd receive it. I did notice that it's published with the same Articulate ID you're using here in ELH, so as long as that email is correct it should be sending you an email.
I can also see the emails on our side being sent, so I'd want to have you confirm that they're not appearing in a junk/spam folder. The emails would be sent from notifications-no-reply@articulate.com and the subject line of the latest one where I commented is New reply on Alternate Form of Screening.
Let me know if you're able to see that!
Hello,
Thank you very much for your response. I have worked with our IT team to manage the emails from Review and I’m now receiving them.
I appreciate your help!
Sondra
Anytime, Sondra! I'm happy they were able to get you back up and running!
Hi - I am currently having this same issue. It started in the middle of a project review. I was receiving notifications yesterday and earlier this morning, and now I haven't received notifications for the last 10 comments.
Hi Nickie,
I'd love to help figure this out - I took a look at the email you're using here in ELH and didn't see an Articulate 360 account associated with it. Perhaps you have a different email address which you've authored and published courses to Review with?
Since it seems like we'll need a bit more info to track this one down, let's work in a Support case! Can you reach out to my team and let us know the email you are using (best if you can use that email to start your case!) and what the title of your Review course is? We can then look into when comments are made and why those emails may not be going through.
I know this is an old thread, but I am not receiving notifications either now
Greetings, David!
Thanks for bringing this up — I'd love to help troubleshoot! Let's start with these key details:
Hi Katie,
Sorry for late reply... I didn't get notified of this either. Notifications do not work for any course, The notification setting is set to All Activity.
No mail in the spam box. I don't seem to be able to upload the url to that page it wants files.
Hello David!
Thank you for those details, and for checking out your spam folder. Your settings are just right, so I'm opening a support case so that we can communicate more directly and work on some next steps.
Look out for an email from support@articulate.com soon!
Hi Katie
I have found out what is wrong. Outside mail to my address is not working at the moment. I have our IT guys looking into it.
Oh, interesting find, David. Thanks for popping back in to share.
I wanted to make sure you were aware that you responded to the public forum post :)
Feel free to edit your reply above if needed.
Dear Support team, I am now having the same issue - when I publish to Review I do not receive an email and I am not receiving email notifications when a client adds a Comment (this was working fine before) thanks?
Hey Margo! Thanks for reaching out, and I'm happy to look into this with you!
If you're comfortable sharing your Review 360 URL for testing through this secure link, I'd be happy to post a test comment to see if you receive it. I'll be staying tuned for your response so we can continue troubleshooting!
I have ‘All Activity’ notifications selected and below is the Review 360 URL for my Sandpit course.
Please check why I am not receiving email notifications - thanks
https://360.articulate.com/review/content/49b69671-445e-4cc8-a58a-8155f6de8d97/review
Thanks,
Margo Pickworth
Hello again, Margo!
Thanks for sharing your course so I could test out notifications with you! I just added a couple of comments, so let me know if you received a notification. We'll figure out our next step from there!
Thanks, but I am still not receiving notifications, and I cannot find the comments that you are referring to, please clarify?
Thanks,
Margo
Hello Margo!
The comments should be found by clicking on Feedback in your Review 360 link. I'm seeing the comments listed when clicking on that link. I also see that we sent you two emails notifying you of each of Becca's comments. If you don't see those emails in your inbox, I'd recommend checking your spam folder and adding notifications-no-reply@articulate.com to your address book.
Please keep us updated in this discussion!
I can see the comments on my Sandpit for Margo V1 when I click Feedback, however I am still not receiving as emails.
I have added notifications-no-reply@articulate.com
to my Contacts, and will await teh result.
Thanks,
Margo
Good morning,
I am still not receiving email notifications, nor an email when I publish my Courses to Review 360 – I checked that the email is not blocked…any other suggestions?
Thanks
Margo Pickworth
Unfortunately I am still having the same problem, any further clues?
Hello again, Margo!
So sorry to hear you're still not getting these notifications, and I appreciate you swinging back by here to let us know!
From here, I'm going to have our support engineers step in and investigate this further. I've opened a support case on your behalf, so stay tuned, and someone from my team will be in touch with the next step!
Include me as one of the folks who is no longer receiving notifications, despite all my settings being checked. This started on Monday for me. I have updated my SL software and checked email junk folders. Please keep me posted. Thanks.
Hello Transfers!
Thanks for reaching out, and I'm sorry you're facing this issue as well!
I checked our records and confirmed that an email notification hard bounced on June 28th. I already re-activated it, so moving forward, you should receive all notifications!
I'd recommend having someone leave a comment to test this. If you're comfortable sharing your Review link publicly here or privately here, I'd be happy to leave a quick comment.
If you still don't spot any comments after checking your spam folder and adding notifications-no-reply@articulate.com to your address book, connect with one of our support engineers here so they can investigate further!