Notes won't appear

Hi, 

I'm building a course and the notes I've entered won't show up on the Player or when I publish. They do show up in the preview feature. 

-I do have the 'Notes' selected in Player

-My note text is set to black

-The player style is set to Modern

-I've read through similar questions and none of the suggestions have worked

-I'm using the most recent version

I've developed training in Articulate for several years now and I've never had this issue.

Is there any way I could actually talk to a person rather than going back and forth through the forum? 

 

Thank you, 

Paul