Forum Discussion
Old Version
Hi,
I have an old version of Story Line (January 2020) that I am unable to open now. Is there a way that I can open it? I wasn't in this position at the time so the storyline got sent to me and there is nothing I can do with it.
The file indeed may be corrupt, but first try to copy it and give it a new name and then try opening the copied version.
If that doesn't work, upload it here to the forum (if you're permitted to do so) and one of us can try to open/upgrade it for you. Alternately, you can open a case with Articulate Support and they may be able to open it.
Hi Megan!
Sorry to hear you're having issues opening a .story file!
Glad to see Steve has been helping you. I noticed that you've also opened a support case and shared your file privately with our team. It looks like my colleague Christian is handling your case and replied to your e-mail with insight into this behavior.
We can continue the conversation through your case to keep all information in one spot.
