Forum Discussion
On clicking Save, Storyline is creating multiple copies in the same folder.
It says, the "file is in use by another process" and prompts to create a copy. Happens every second time I try to save it. When i go to the location, there's already a copy created with suffix "2" and the original file saved as well. I have to close and reopen the file each time it makes a copy.
28 Replies
Hi!
I just wanted to let you know that this issue still persists in the newest version of Storyline360 64 bits.
Thank you.
Hi MarianaEscrzaga,
Sorry to hear that you ran into this issue.
Would you mind sharing a screenshot of the directory where you're saving your Storyline 360 project files? I'd like to check if they are synced to a network location, which might explain the behavior. This type of setup is usually identified by a check icon placed in the folder's icon. Ideally, you'll want to ensure you're working out of a local directory to minimize the chances of any saving issues.
Hi Jose,
I was saving my project in my desktop. I had to upload my project to the cloud, another person had to download it and send it to me again; and now it seems to be working. I dont know why this is necessary, I suggest fixing this bug, its been a while since it was first reported.
Hi Sukhmeet,
Welcome to the E-Learning Heroes community! ✨
I'm sorry to hear that you're experiencing an issue with Storyline saving duplicate files. I'm happy to help! I have a few questions in addition to what Jürgen suggested.
- Have you tried to repair Storyline?
- Does the problem still occur if you import your slides into a new Storyline file?
If these steps don't resolve the issue, please let me know here or reach out to our Support Engineers so we can investigate further!
some steps to test:
is there the error with "save"?
is there the error with "save as" (with the same name)?
is there the error with "save as" (with a new name)?
is there the error with"save as" (another directory on the same hard disk)?
is there the error with"save as" (another directory on another hard disk / USB stick)?
Jürgen
I am facing this issue from last four days. Every time while I am trying to save file, storyline is creating duplicate files.
Try updating Storyline if you have a pending update.
Hi, have the same problem with all my files. So you're telling me the only fix is the software equivalent of turning it on and off (uninstalling and reinstalling) until it works? This is really annoying.
Hi James!
Sorry, you're running into this issue where multiple copies of your file are saving instead of one! Do you have OneDrive backing up your files? If so, let's try pausing OneDrive and saving your project. Do duplicates still appear?
Thanks for your help in troubleshooting this issue!
I version control all my courses, which prevents this from happening. Opening a file for the day to work on, it gets revved a version. I usually use Save As... several times a day just in case. Sure I have v40 sometimes, but I'd rather delete old versions than have to restart an entire course if my computer crashes or the program (as EVERY program in existence does) bugs out and crashes.
I've lost more than I care to remember before starting to do this many years ago. With everything that SL360 CAN do, and the ROI we get in using it, this isn't an issue that falls into my Bucket of Complaints.
keep up the great work!
Dwayne: I do version saving as well to a lesser extent at times, but this is an uncontrolled, forced save-as with automatic "copy_copy_copy" added to the file. No option to save normally, and no option to save as with my own name or version. I'll see if pasting into a new project helps like Becca suggested.
One year ago! Isn't that something... Still happens. =_=
Hi Mark! I appreciate you reaching out to let us know you're experiencing this.
- If this happens with only one project file—try importing the slides into a new Storyline file to see if that helps.
- If you see this behavior with all project files—see if a simple Storyline repair does the trick.
If you don't see improvement from there, I encourage you to work directly with one of our support engineers to help find what's causing your issue as a next step. Feel free to connect with someone on my team here, and they'll reach out to help troubleshoot with you!
Hi Becca. I appreciate the feedback.
This is a brand new, up-to-date install of SL on a brand new system. Frist project using it and this has been happening. I'll give your idea a shot. Thanks.
I'm sorry to hear that you're also facing this problem, Michael. Let's get that fixed!
I opened a case on your behalf with our Engineers, where you'll hear from the team soon. They'll work closely with you to track down what's causing that message!
In the meantime, a simple Storyline repair might help if the error affects all project files. If it's happening with a certain one, importing the slides into a new Storyline file is the way to go!
I am having the exact same issue. Tried a reinstall, still happening. Any solutions?
Hi Jennifer,
It would be best if we could work directly with you as well to get to the bottom of the issue that you are seeing.
I've opened up a support case on your behalf so that you can work with one of our support engineers and I've included a link to this conversation as well as to Khalil's case to connect the dots too.
You should be hearing from someone soon.
