Passed/Failed vs Passed/Incomplete Reporting

Hi, Melissa -- It can vary depending on the LMS, and although I am not sure what LMS provider you are using, you may find the explanation offered by Brian Allen (one of the Heroes here in the community) to be helpful. Referring to the SumTotal LMS, Brian shared the following over here in this similar post:

Here are the LMS reporting options we mostly use when publishing from Articulate for SumTotal LMS, and the scenarios for which we use them -

1. Completed/Incomplete: We use this for any unscored content where we are tracking completion based on slide views. If the minimum number of slides are viewed, then the user is marked as completed. If not they are left in progress.
2. Passed/Incomplete: We use this for scored content where we want the user to be left in progress if they do not achieve the minimum passing score. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they remain in progress and no score is passed to SumTotal, allowing them to try again.
3. Passed/Failed: We use this on a limited basis, primarily for things like compliance or certification activities where we want to record a failed status. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they are marked as completed/failed with score. This is especially useful if you want to limit number of attempts through a learning activity for the purpose of assigning remedial training, etc., in the event of someone failing.

My guess is that these reporting options will function fairly similarly for any LMS.

Hi, Melissa -- Thanks so much for your question! Have you had a chance to take a look at the information below? How to Report Completion Status and Success Status to an LMS

When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose:

Passed/Incomplete

Passed/Failed

Completed/Incomplete

Completed/Failed

Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status.

Hope that helps, but please let me know if you still have questions! :)

I have read this, but it does not explain in detail what the different is.

Hi Susan, 

When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose (ask your LMS which one they require/request):

• Passed/Incomplete
• Passed/Failed
• Completed/Incomplete
• Completed/Failed

Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content.

Completed/Incomplete and Completed/Failed report only the completion status. 

If you don't want to show a user a score, have you looked at tracking by number of slides viewed instead of a results slide? That will only show the user as completed once they hit that number of slides. 

Sure thing, Susan! 

For example, let's say you have a course without a quiz, and you want to track completion based on the number of slides viewed. If you set completion at viewing 20 slides, anyone who leaves the course before viewing 20 slides will see a Failed status in the LMS. Anyone who leaves the course after viewing 20 slides or more will see a Completed status. 

Does that answer your question?

Hi Karen!

Setting the tracking as Passed/Failed allows an LMS to report both completion and success status. 

You can read our documentation here.

You can try a different tracking option within Quizmaker, or follow up with SumTotal to see if there is a way around it.

Hi Erica,

If you're tracking by course completed/viewed  you don't need to select an option for the reporting wording. Could you share a screenshot of what you're seeing in SCORM Cloud? 

Hi Megan,

I cannot speak for CSOD, but it does look like it matches our recommendation for recording completion and success status in an LMS:

We recommend choosing Passed/Incomplete or Passed/Failed. These options are most likely to record both completion and success statuses in your LMS. (You might see an Unknown success status in your LMS until learners complete the course, then the status usually changes to Passed/Failed.)

Storyline and Studio: How to Report Completion and Success Statuses to an LMS

This explanation is VERY helpful.

4. Completed/Failed: Is this the same as Passed/Failed but completion status on SCORM Cloud would read 'Completed' instead of 'Passed'?