Forum Discussion

RossHarrison's avatar
RossHarrison
Community Member
6 years ago

Pasting images causing freezing

Hi all, Hoping someone may be able to assist with a current issue i have. I've recently got a new laptop with windows 10, and now when i copy and image from a powerpoint presentation, and paste i...
storyline 360
TerryThomas's avatar
TerryThomas
Community Member
3 years ago

I realize this thread is years old, but it caught my attention when i decided to search for my issue... just in case there was a better solution to what i have been doing for those same years others here experienced it.

The way i *often* get past it (but not always) is to:

1) close the PPT app first.  But it doesn't properly close, so then

2) open the Task Manager and look for the PPT app in the "Background processes" and 'end task' on that background process.  

This will typically then release the freeze that is happening in SL3 or SL360 (i've had it happen in both versions ... including today, Mar 2023, which prompted my search for something better).  Not sure why SL seems to lock onto PPT or PPT onto SL?  

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Terry, 

    Thanks for sharing your solution. 

    I tried to replicate the issue on my end, but I was able to copy and paste images from PowerPoint to Storyline 360 without any issues. 

    If you're already working locally when copying images from PowerPoint to Storyline 360, try doing a repair of Storyline 360 to see if this helps. If the issue persists, open a case with our support team here so we can take a closer look at the behavior.