Pasting images causing freezing

Among other issues with Storyline 360 (Case #02223895Case #02223895 which still has not been resolved), I am having this same issue as well. Has the support team found a solution?

The "save often" options (because of the previous problem) is not a solution for me.

Working with Windows 10 (same computer and OS I have always had,  Updated Storyline yesterday.

This is a very common problem (for me), still is happening since several months, and different updates and computers (from my old Lenovo T420 to my new Lenovo P53).  The "local solutions" are the same, not use copy paste from PPT, what I do an intermediate step, copy the picture from PPT to Paint, and from Paint to Storyline.  Is not the best but I don't believe Articulate will find a solution for this.

Hi Mark and Santiago!

I'm not able to recreate this error on my end. I'm interested to see if it's only a specific set/type of images that cause Storyline 360 to crash. Are you noticing this in every project? Also, have you tried copying the same photo from another location?

I understand how frustrating this is to have Storyline crash when pasting images. I appreciate any details you can provide so we can nail the culprit!

Hi Lauren, I have had it happen with .jpg, .png, and .emf pictures and it happens in almost every project.

Hi Mark,

Thanks for providing those details and opening a case! I see that my senior support teammate, John, has reached out with instructions regarding Carbon Black. 

Be sure to follow up with him on any related issues you still see occurring!

Hi,

This (Storyline 360 freezing when I copy and paste an image from PPT on a Windows 10 machine) is also happening to me. At first it was sporadic, and now it is every image. It seems to happen more, however, when I'm pasting onto a layer. I have to shut down Storyline through the task manager. I've tried reinstalling Storyline 360. I cleared my clipboard data. I tried starting a new project and importing it. I'm at a loss for what else to try.

Greetings, Nora!

You did all the right things, and I'm sorry to hear that the freezing won't stop. Some quick tactics:

• Because reinstalling didn't cut it, let's try an easy Storyline 360 repair. Here's how ↩︎
• If the freezing is still there, a more robust repair could help. Here's how ↩︎

If either approach doesn't help, would you be willing to connect with our Engineers through this link? Our team will dig in and let you know what they uncover!

Hi,

I have same problem in WIN 10. My other laptop has windows 7. When I try to copy a image from ppt I can past it jpg. But when I try to do same process in  WIN 10 it can't be JPG format. WIN 10 is past EMF format.

fyi.

Same problem here - latest Win 10 update.  Pasting from PPTX 16 freezes up hard.  My annoying workaround is to first paste the image into another image program (paint.net in my case).  Then copy from there.  It pastes fine at that point.

Hello Mike,

Thanks for contacting us and sharing that you are running into a similar issue.

I took a look through the previous cases and there is no one solution for all.

• Is your PowerPoint installed locally?
• Are you working on your C: Drive?
• Are you able to import the slide content from PowerPoint?