Pasting images causing freezing

I came across this issue today, and resolved it by unlocking all other objects on the slide layer before pasting - hopefully this helps someone else :-)

Ugh, unfortunately I am also having this issue, and no objects are locked on my slides, so Sean Barry's suggestion doesn't really apply. My way around it is to save all my images locally and then insert them into the story. That seems to work without a hitch. However, this takes *much* longer than just copying and pasting. Is this a known issue that is being worked on? It's very frustrating, and I have lost work on more than one occasion because of it despite frequent saving.

EDIT: I did this https://articulate.com/support/article/How-to-Repair-Articulate-Storyline-360 quick repair for Storyline and so far so good. I've been copy/pasting for awhile now with no issue. If you are experiencing this issue it might be a good thing to try.

Hi Michelle!

I appreciate you updating this discussion with this workaround. I'm so glad a simple repair did the trick!

Hi Michelle,

I'm sorry to hear that the freezing is back! In your support case, I see that Hazel recently shared a few areas to check and initial troubleshooting steps to try. 

Keep us posted, and I'll follow the case!

I am very happy to report that I will do my best to change this garbage of program, I have decided after losing the last 3 hours to recover what this little program eliminated today

Thanks for nothing

Hi Santiago,

I'm really sorry to hear that you've lost hours of work, and are considering leaving Articulate. It seems like this issue has been a constant for months now, and I understand the frustration!

I've started a case on your behalf to connect you with someone who can help with directly addressing these issues. They'll be reaching out as soon as possible!

In the meantime, here are the steps for finding a temporary file in case you need to recover something you've saved.

1. Open this folder in Windows Explorer:  %appdata%\Articulate\Storyline 

2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3. Change the file extension of the copy on your desktop from *.tmp to *.story. 

4. Double-click the file to open it in Storyline. 

We'll do our best to help!

I am having the same issues. Here are the specifics:

• Copying files from a pdf file
• Text copies and pastes without problems
• About 1 out of 10 to 20 tries, Storyline 360 crashes when pasting an object
• I save OFTEN
• It happens with all of my Storyline projects
• I keep Storyline updated regularly (when notified by Articulate 360
• File size does not seem to matter
• Images used in the pdf files were referenced to .jpg files, but paste as .emf files
• Using "Insert Image" never causes the problem
• Slides are simple Title, Text box, with graphics inserted or pasted
• Copy paste of graphics from any file type seems to cause the problem
• Storyline always crashes at the same point - PASTE = CRASH

Same issue still exists today.  Whether you save as a file and insert or copy paste does not make any difference. 

This issue is still happening. 

Hello Daniyal, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you are experiencing a similar issue. I was able to look at the support cases from some of the other community members here, and no underlying problem or single solution is identified.

• Are you working locally, typically your C: Drive, with your software, project files, and assets?

Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive