Forum Discussion
Pasting images causing freezing
Hi all,
Hoping someone may be able to assist with a current issue i have. I've recently got a new laptop with windows 10, and now when i copy and image from a powerpoint presentation, and paste into a storyline file, it often freezes and doesn't repair itself. it's not every picture, and it's not everytime, just as and when it feels like it.
I've also noticed that since having the new laptop, the files now copy over as .emf. could it be to do with the new picture format, and can it be changed so they paste in as .jpg everytime?
Thanks!
42 Replies
Correct its all Local, I am just trying to copy some Articulate Characters I used on Powerpoint into Storyline and each time I CTRL+V it just freezes and the only option is to open Task Manager and close the application.
Thanks for confirming, Daniyal!
I tested this, and I could copy/paste a character from PowerPoint into Storyline. I'm curious if you can insert the characters by importing the PowerPoint slides into Storyline rather than pasting them?
From here, I want to enlist our support engineers to investigate further. Are you able to share your files with us for testing purposes? We'll reach out soon with an update!
I realize this thread is years old, but it caught my attention when i decided to search for my issue... just in case there was a better solution to what i have been doing for those same years others here experienced it.
The way i *often* get past it (but not always) is to:
1) close the PPT app first. But it doesn't properly close, so then
2) open the Task Manager and look for the PPT app in the "Background processes" and 'end task' on that background process.
This will typically then release the freeze that is happening in SL3 or SL360 (i've had it happen in both versions ... including today, Mar 2023, which prompted my search for something better). Not sure why SL seems to lock onto PPT or PPT onto SL?
Hello Terry,
Thanks for sharing your solution.
I tried to replicate the issue on my end, but I was able to copy and paste images from PowerPoint to Storyline 360 without any issues.
If you're already working locally when copying images from PowerPoint to Storyline 360, try doing a repair of Storyline 360 to see if this helps. If the issue persists, open a case with our support team here so we can take a closer look at the behavior.
Hi Joe,
For sure, a number of you haven't been able to replicate; my comments were just for the benefit of people who are already experiencing the problem -that's all. (it *is* happening to us, despite an inability to replicate).
I have had this issue under both SL3 and SL360 -it's not restricted to just SL360. And in the suggestion to "repair", i'm in a corporate setting with substantial end-user lockdowns. We have to log tickets and convince IT to do these things... not to mention, they would *NEVER* disable UAC even temporarily. That typical "fix" approach won't work. (and doesn't explain why i see it in both SL3 and SL360 ... and only in its dealings with PPT, no other app --yet this same app in both SL versions?)
Which is all to say, thanx again Joe. But i've already resolved to live with it, and was just sharing a tip that often helps me live with it. Thanx again.
