Pasting images causing freezing

Hi Ross,

Sorry to hear that Storyline keep freezing on you! You can save the picture as a .jpg, then insert it into Storyline, but that's an extra step that seems unnecessary.

I tried to replicate copying a .emf file from PPT into Storyline 360 in Windows 10 and didn't come across any errors. Is your PowerPoint a desktop version?

Can you try repairing Storyline 360 and see if that helps? If you find Storyline continuing to freeze, reach out to one of our support engineers and we'll help troubleshoot your setup to see if we can find the culprit!

Experiencing the same issue. Just updated. Should be loving the new trigger flow, but am very frustrated with this issue.

Hi EJ,

Sorry to hear this is a cause of frustration for you as well! I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that problem to come up!

I am having the same issue, it is very frustrating.

Hi there, Samantha. So sorry you've encountered this!

This one has been a tough one for us to identify and recreate. I reached out to our Support Engineers, where they'll be in touch with you on next steps by email shortly!

I'll follow along so I can share any important information with the community!

Hi Kelly! 

When upgrading to a new Windows environment, you'll need to uninstall and reinstall Articulate 360 or Storyline 3. If you've already done that, I'd like our Support Engineers to dig deeper into the issue! Please use this link to share your course with them. 

This is a very common bug. I have three separate computers, one a Dell, one a ThinkPad, and one a super gaming computer Alienware Area 51. 360 intermittently freezes on all copy/paste from PowerPoint regardless of install/reinstall or versioning and has done so for about the last year or so. As a matter of fact, I came to post here because it just froze and I have to shut everything down and restart 360!

Some tips:

SAVE OFTEN. Even with the autosave feature, you might have to restart and come back a number of slides or steps back in development.

CP or Download. As it is intermittent, I sometimes gamble. But the best way to do it is to save an image, and then insert it.

Clear your Clipboard. There is a macro you can snag that clears your clipboard out. This sometimes helps but has done so less in the past months.

Not being able to CP disrupts flow and is not time effective, but when you save the image, you may be better off. Currently, I just save often and get annoyed when it freezes up, and just say, oh well, its Articulate being Articulate again!

Hi David!

I can understand what a pain that must be! Since you're using multiple computers, how are you sharing the project with each?

I looked through similar cases and I found a common fix! Saving the file to a local drive first and then working on it in Storyline 360 eliminated the freezing/crashing. 

I see that others in this discussion submitted a case to our Support Engineers to receive 1:1 support. You can use this link to begin working with our Engineers too!

I've been having the same issue with Storyline 360 this morning. When I do a CTRL-Paste, it has frozen up on me twice, I've had to use Task Manager to close out of it each time. Thankfully, the re-work has been minimal, but it's re-work, nonetheless. Instead of copy-pasting in images, I have found that directly inserting seems what Storyline likes best. 

Hi Angelique!

I'm happy to help!

• Are you seeing Storyline freeze up in every project or just this one? 
• Also, have you tried importing the file into a new project?

If it's every project, I'd recommend a simple repair for Storyline 360! That usually does the trick when these types of issues occur.

If you want to share your file so we can test it on our end, you can either attach it to this discussion or upload it to us using this private upload link.