Forum Discussion
Phone Numbers Disappear!
Hello, I am experiencing the exact same thing as I'm going through a process of uploading the course contents, I recognized all the phone number information was automatically erased from a learning content. I am on Windows 11 and was using MS Edge browser when I noticed that this happened.
However, I'm not quite understanding the cause because there's an inconsistency: the phone number disappearing has only impacted one learning module so far, and the some others that I have just opened still have the phone numbers intact. I have opened these in both the Edge and Chrome browser and it just seems to be erasing phone numbers for that one particular learning module.
Hi SeungeunLee,
Thanks for chiming in and sharing those details!
It’s helpful to know you’re seeing the same behavior on Windows 11, especially since it’s only affecting a specific module and not others. That inconsistency is important and suggests this may depend on a combination of the content itself and the browser or system environment.
Since this is now being reported by more than one person, the best next step would be to open a support case and include:
- The Review 360 link to the affected module
- The browser and version you’re using
- Confirmation of whether the behavior persists in an incognito or private window
That will allow the team to look more closely at patterns across environments and modules. We’ll be glad to dig into it further and see what’s going on behind the scenes.
Thanks again for flagging this and adding to the thread, it’s very helpful.