Forum Discussion

NemanjaCurkovic's avatar
NemanjaCurkovic
Community Member
3 years ago

Photo upload issue

Good morning. When trying to upload a photo (tried several different file formats) from my computer, an error message appears with no details on what the issue is. Can someone advise what should be done in this case?

rise 360
  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Nemanja! So sorry to hear you're having difficulty uploading a photo in Rise.

    Please try the following:

    1. Please make sure that your browser is updated.  Once updated, restart your browser and try accessing it again.
     
    2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
     
    3. Please access Rise in Incognito or InPrivate window Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
     
    4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
     
    If the issue still persists, do you mind sharing a screenshot of what you see?
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