Forum Discussion
Pixelated Video in Replay
When I open a video in replay, the image is distorted and pixelated. Thankfully when I published the video as an MP4, it's fine. But I can't see anything when looking in Replay. I have uninstalled and reinstalled Replay and that seems to have worked in the short term (about 2 weeks ago). But opening Replay today is showing the same issue. I don't want to have to keep uninstalling and reinstalling Replay. I have attached an image for reference.
36 Replies
Worked for me too Tom, thank you!
Disappointed with the lack of priority of this from support. You would think they need their products at least useable...
Hey Articulate support team - I've just opened a Replay file and this problem still exists. I think judging by the amount of ppl who've commented on this thread there are a lot of ppl running into this problem and not stumbling on the workaround I found. There's probably people tearing their hair out and abandoning projects because of this fundamental bug.
Do you have an update on when your team will fix this please? This thread is 9 months old now.
Hi Tom,
I had actually given up on this as I found a small work around. Similar to what you had suggested (hitting record screen and then canceling), I discovered if I minimized the Replay file and then maximized it, the pixelization went away. Certainly not ideal to have to use a work around but it worked and I was able to complete projects.
Thank you, Karen, for sharing your workaround. I've been finding this weird glitch so frustrating and was looking into other software options. But the minimise/maximise seems to be working for me, too. Cheers.
To be honest Karen, I find myself a little torn on whether to share workarounds on this forum because it almost feels like Articulate won't bother fixing things while people are solving things for them.
I just hate to think of how many ppl might not be aware of this community and have gotten themselves into trouble on projects because of flaws like this in the software.
Hi Tom!
I'm so sorry to hear that pixelated videos in Replay 360 has been such a pain point for you!
I see that you previously opened a support case and connected with my teammate Cleo. I went ahead and updated your case with the feedback you shared so our support engineers can continue troubleshooting this issue with you.
You should be hearing from them shortly!
Thanks Steven. I've sent a file to Cleo to use for his investigations - hopefully he and the rest of the support engineers can find the route of the bug once and for all and eliminate it from the software.
In an effort to keep this bug on the radar, it's still there. I just installed Replay for the first time, messed around with a sample video, hit save, and everything pixelated. The minimize/maximize the window trick worked. While simpler than a repair/reinstall, it's still annoying, and not everyone will find this thread.
Same, everything pixelated! I did the work around that was shared, and it resolved, thanks to Tom, G., but disappointing to have to research this known issue.
Again, disappointing to waste time researching this bug, cant you just fix it? The costs associated with Articulate360 suggest the product is AT LEAST stable. It is not!
I just started having this same issue with videos completely distorted and pixelated. I have had Artiulcate 360 for a few years and did not have any video issues in Replay until the last few months. I used the workaround of clicking Record and then quickly stopping it and that fixed the issue for the moment. Can we get an update on this issue?
I have the same issue - we import videos recorded in MS Teams and then edit them with Replay. First time imported into Replay, the video looks perfect. When I save and close the project, then reopen, the video is completely pixilated, making it impossible for me to do my edits.
Enid,
Try the suggested workarounds in the post. After you open Replay and see the pixelization, minimize it and then maximize it. This worked for me. Just really annoying. I also found the first suggestion worked... click record for a second and then stop.
