Forum Discussion

EPurtell's avatar
EPurtell
Community Member
11 years ago

Play and Stop buttons greyed out in Timeline

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? Thanks!
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

officeape's avatar
officeape
Community Member
2 years ago

Yep, it's still an ongoing issue (I'm using Windows 10, Storyline 360 - everything updated). Actually, it's increased in its frequency over the past 2 to 3 months. At seemingly random intervals, my timeline's play and stop button will become greyed out and I'll have to save, close, and reopen the project to get them active again. This sometimes occurs several times a workday.

I know at first glance this may seem inconsequential, but it really disrupts the flow of work when you have to do this. Hopefully it's something that will get (permanently) addressed soon. 

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