Hello,
\n
So a client recently approached me saying that the big play button keeps appearing on courses at start up. I'm about to tell them that's common behaviour, but I searched a bit more and, according to many discussions here, the play button should only appear when there's audio or any kind of media in the course.
\n
The thing is that this client's courses have absolutely no audio or video either. They are just plain simulations where the user has to click through different buttons to learn how to use an app. In the first slide of each course there's only a few images and two buttons for the user to choose if they want assistance or not (assisted slides have a text explaining what they are supposed to do). These courses do have the classic player, because modern player doesn't work for the client, if it makes any difference.
\n
I'm not sure I understand the behaviour of this play button correctly, so I'll write what I read in points:
\n
\n- Play button appears at start up when there's media to be played
\n- If the user has already visited said course, no button appears
\n- Courses with no media should start automatically
\n
\n
That's about it, but I'm not sure if this is updated to november 2022 and if something about it has changed.
\n
I would really appreciate any help.
\n
Thanks!
","kudosSumWeight":0,"postTime":"2022-11-28T05:03:54.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:860896_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":42},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello,
\n
So a client recently approached me saying that the big play button keeps appearing on courses at start up. I'm about to tell them that's common behaviour, but I searched a bit more and, according to many discussions here, the play button should only appear when there's audio or any kind of media in the course.
\n
The thing is that this client's courses have absolutely no audio or video either. They are just plain simulations where the user has to click through different buttons to learn how to use an app. In the first slide of each course there's only a few images and two buttons for the user to choose if they want assistance or not (assisted slides have a text explaining what they are supposed to do). These courses do have the classic player, because modern player doesn't work for the client, if it makes any difference.
\n
I'm not sure I understand the behaviour of this play button correctly, so I'll write what I read in points:
\n
\n- Play button appears at start up when there's media to be played
\n- If the user has already visited said course, no button appears
\n- Courses with no media should start automatically
\n
\n
That's about it, but I'm not sure if this is updated to november 2022 and if something about it has changed.
\n
I would really appreciate any help.
\n
Thanks!
"},"Conversation:conversation:860896":{"__typename":"Conversation","id":"conversation:860896","solved":true,"topic":{"__ref":"ForumTopicMessage:message:860896"},"lastPostingActivityTime":"2023-12-14T05:35:17.000-08:00","lastPostTime":"2023-12-14T05:35:17.000-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:860896":{"__typename":"ModerationData","id":"moderation_data:860896","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:860896_1":{"__typename":"Revision","id":"revision:860896_1","lastEditTime":"2022-11-28T05:03:54.000-08:00"},"ForumReplyMessage:message:860902":{"__typename":"ForumReplyMessage","id":"message:860902","conversation":{"__ref":"Conversation:conversation:860896"},"author":{"__ref":"User:user:961737"},"revisionNum":1,"uid":860902,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Play button at start up - no audio on course","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:860902"},"parent":{"__ref":"ForumTopicMessage:message:860896"},"body":"I am suddenly having this same issue. I have loads of courses that are the exact same as the one I loaded up today and out of nowhere, it's giving me the big black screen with the white play button....even though there is NO audio or video on the first slide. There IS a video on the second and third slides, but not on the first. And the user has to click a start button to go on to the second slide. Again, all other courses just like this one are not giving me this problem. Also, this is happening in Chrome, Edge, and Safari. I've also tried the tip to put a blank slide at the very beginning....this did not help. Is this an Articulate issue? Any ideas on how to fix it?
","body@stringLength":"730","rawBody":"I am suddenly having this same issue. I have loads of courses that are the exact same as the one I loaded up today and out of nowhere, it's giving me the big black screen with the white play button....even though there is NO audio or video on the first slide. There IS a video on the second and third slides, but not on the first. And the user has to click a start button to go on to the second slide. Again, all other courses just like this one are not giving me this problem. Also, this is happening in Chrome, Edge, and Safari. I've also tried the tip to put a blank slide at the very beginning....this did not help. Is this an Articulate issue? Any ideas on how to fix it?
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