Forum Discussion
Play button at start up - no audio on course
Hello,
So a client recently approached me saying that the big play button keeps appearing on courses at start up. I'm about to tell them that's common behaviour, but I searched a bit more and, acc...
Hi Everyone!
I'm happy to share that we just released Storyline 360 (Build 3.83.31444.0) which includes the fix for the bug where a play button shows even if there is no media file on the first slide and there is a closed caption file.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
I am suddenly having this same issue. I have loads of courses that are the exact same as the one I loaded up today and out of nowhere, it's giving me the big black screen with the white play button....even though there is NO audio or video on the first slide. There IS a video on the second and third slides, but not on the first. And the user has to click a start button to go on to the second slide. Again, all other courses just like this one are not giving me this problem. Also, this is happening in Chrome, Edge, and Safari. I've also tried the tip to put a blank slide at the very beginning....this did not help. Is this an Articulate issue? Any ideas on how to fix it?
