Forum Discussion
hazelB
3 years agoStaff
Hi Lizzie! So sorry to hear you're encountering this issue. Thanks for letting us know that there are no spaces in your file name and that you've cleared your browser cache.
Can you try other supported browsers to see if the issue is browser-specific? If it happens in all browsers, please open a case with us here so that one of our technical support engineers can assist you in troubleshooting the issue.