Poor image quality in Storyline 360

Hi all,

Here is the reply I received about this issue on the 2018-10-25. Maybe this potential bug is still in a debugging process depending on its priority. No news since then.

Hi Gillian, 

Thanks so much for letting us know about this issue. I’ve logged it as a possible software bug. 

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs: https://articulate.com/support/article/How-We-Tackle-Bugs

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Let me know if you need anything else!

Renz Sevilla
Customer Support Engineer 
Articulate Support - http://www.articulate.com/support/

Hi Gillian! For those who are following along here, I wanted to add that the bug Renz and the team are investigating is related to WMF images appearing blurry in HTML5 output of Storyline 360. 

We've also identified another issue in this discussion where text and images can appear blurry in Chrome. 

We're monitoring both of these issues for impact and looking at next steps for reaching a solution. As soon as we know more, we promise to update you. Thanks for sticking with us on this!

Hello Leslie (and other heroes),

Has there been a solution to this issue yet? I am still experiencing the same problem with images and video, and am not always able to ask for 96dpi imagery as I use existing content.

Also, my record-screen of a movie within Articulate is incredibly poor quality which makes it hard to make a demo. Is that to do with the same issue?

Love to hear an update! 

ps. cant share confidential client file, sorry

Dear Leslie,
When I do the same steps to insert an image in microsoft PPT (be it a copy-paste from a screenshot, or inserting from the file) - I do not experience any problem with the image quality. However the same steps in SL make an image look as a disaster :(
I attach again the fragments, could you please escalate it with your development team for more urgent care? We cannot show our materials like that to our customers :(
I am aware of not resizing the image in SL, but it happens before I touch it even - merely by any insertion method.

And yes, I checked out the article with best practices - it does not resolve the issue.

This is a comparison between inserted image in SL and following the principles in quoted above the article of best practices - the 100% of the image size. The effect is the same - drastic destroyal of image quality compared to PPT in my previous comment.

Hi Irina,

Thanks for sharing all those images. It looks like in your comparison files even, one is sized slightly larger than the other? I also saw that you're having a similar discussion here with Alyssa and I'd agree with her ideas to test the Classic player. It looks like the scaling that's occurring within the modern player to fit your browser/screen size may be impacting the overall quality. 

Let's keep the discussion going in that forum page, or if you'd prefer to take it out of ELH our Support Team is standing by! 

Hello everyone, 

Since 1 year, we carefully follow the discussion opened by Irina. Our society Alcatel-Lucent Enterprise chose Articulate to provide training to its customers. We encountered exactly the same problems as they were identified in this discussion.

I think that all the considerations around formats and resolutions aren’t enough for a correct output in HTML5. We can’t afford touching up element by element, because we produce large quantity content that constantly evolve and are dedicated to Rapid Learning. Designers work in PowerPoint and use Articulate Presenter (Studio). Unfortunately, the problem is the same as the one encountered in the Storyline. Images, screenshots, etc. are blurry despites a source of good quality.

You have identified these problems. The problem is not just under Chrome. A person from Articulate trained us one year ago and confirmed that technicians were working on this problem. It is useless for us to give you examples. I think you have exhausted enough throughout this discussion.

We are satisfied with the various tools of the suite but we can't take full advantage of our HTML5 output. With Flash our customers used to an irreproachable rendering. Our customers bring us complaints about the quality of our courses.

Do you have new ? 

Thank you so much.

Best regards

Yoann

Hi Yoann,

I'm sorry to hear your experience with images in Storyline has been less than stellar. I know your goal is to produce high-quality work, and this bug is standing in the way of that. I don't have an update to share at this point, but we promise to share any new information we can, as soon as we can.

Hello, Christa!

We released a fix for the issue where text and images could be blurry when viewing a course in Chrome or Safari in Storyline 360 Update 26.

What version and update of Storyline are you using? You can find this detail by going to Help >> About Storyline.