Forum Discussion
Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid those artifacts? Looks not so good when a course is viewed on PC screen.
Thank you!
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
Hello Marianne and welcome to E-Learning Heroes :)
Sorry to hear that you've run into a similar problem, but you are certainly in the correct place for notification of updates.
This thread is tied to the report filed, but I do not have an update to share at this time.
The issue reported seems specific to images added to a rise block and the image is set to full width. Does this sound like what you are experiencing as well?
If you have an example to share, that would be helpful.
I am also having this issue and have tried using PNG and JPEG but both have the same problem. Several of our content reviewers even pointed out that the images looked "a bit blurry". In this example I'm using the image in a RISE block / Accordion list. I have noticed this issue in various places when using RISE. (This does apply to the image even once it's been clicked on and zoomed larger).
Attached is the normal as well as the blurry image so you can see the difference... This definitely affects the quality of the course we are putting together so any assistance would be greatly appreciated.
Hi there Danny,
Thanks for letting us know that you're also seeing blurriness in the Rise Accordion block, as well as other places. I'll be sure to add those details to our report. You're in the right place to stay updated on this bug's progress!
Hi
I'm a new A360 use and am keen to produce a software instructional guide using Rise. I'm pretty clear on how to do this but am concerned with the image quality I'm getting in Rise. I thought I was doing something wrong so am reassured it's not just me. I have attached my png test image which I captured using Snagit. The way it appears in Rise I just not acceptable. Hope you find a solution soon.
Thanks for including those screenshots, Paul. I can clearly see the blurriness in the image taken from Rise.
This issue is a priority for us, and you're in the right place to stay updated on this bug's progress.
Hi everybody,
same here. No matter which picture I upload, no matter how good the quality is, the pictures I upload lose immensely in quality. Is there a solution in the meantime? For some customers I have to use their images but this quality is not acceptable.
Hope you find a solution soon.
Hi Laura,
We are still looking into the initial report filed here.
What type of lesson or block are you inserting this image into? Just want to confirm that you are experiencing the same issue.
Hi Leslie,
thanks for the quick response.
Honestly, it doesn't make any difference. With each block format, the pictures lose their quality. No matter if I use the format image, gallery, tabs or flashcards with pictures.
Also there is no difference uploading a selfmade graphic from PowerPoint or uploading a high-quality picture (jpeg, png) from my customer.
Hope that helps.
Hi Laura,
Could you share one of these images with us and a copy of your Rise Share link? The more examples the better as our team looks into this!
Hi Ashley,
unfortunately, this is confidential content and the copyrights of the pictures are not mine, so I cannot share them. I'm very sorry.
Thank you anyway.
