Forum Discussion
Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid those artifacts? Looks not so good when a course is viewed on PC screen.
Thank you!
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
Hi all,
This still seems to be an issue. Even though I'm exporting to .png, I notice that when I upload, it's changing it to a .jpeg and making it blurry. The NOPROCESS addition doesn't change anything. But it's clearly changing my .png files to .jpeg all of a sudden.
- Kristen
Hi Kristen! Are your files getting converted to jpg even after adding _NOPROCESS_ to your file name? I found that this only happens for images without _NOPROCESS_. Would you mind sharing your image files as well as your exported course so I can test your issue? Thanks!
Hi there,
I understand this is quite an old thread but lately I've been having a similar issue - where image quality greatly suffers on some (but not all) uploads within a lesson.Strangely enough I don't seem to experience it when using the "Image" blocks themselves, but rather only when inserting an image into a process card or Interactive "Hot-Spot" card. I've tried using different formats (JPEG, PNG, etc.) with transparency on as well as off, attempted to upload higher resolution images, and non of that seems to help.
I was wondering if there was any update to this issue, or if there is a known workaround/solution that I can attempt from the user side.
Any fix for this? It has been fine for a while, but all of a sudden the quality is bad again. Must be a fix for this Articulate.
Hi Mitch, I have to thank those who pointed me the solution which has already been posted. There is a workaround that's quite simple: just add _NOPROCESS_ to the end of the filename before the .jpg or .png prior to uploading. This overrides the transcoding and additional compression that Rise imposes upon upload. Hope this helps!
Hmm seems, the Articulate Team do not adress any issues, but meanwhile they had the time to kill the workaround.
Not only in this case, i am only reading, we aware of this issue, but nothing happens in years. Do you only hire a a programmer for 1 day once a year?@articulate is there some feature request we can all vote on for this? This thread has been opened for 5 years with zero progress (save for that _NOPROCESS_ workaround) and fixing this would be a huge quality of life improvement for a lot of us.
I could personally live without every single new feature you've released in past 2 years, if you just fixed this one thing.
This really needs to be addressed. We use Rise360 every day, and the amount of "issues" and requests from a WHOLE bunch of designers and users, with no real solutions or improvements, honestly is quite disappointing...
- David
I can see the image blur issue still persist
Any solution?
People-Editor3.jpg (Original Image)
NS3hPj-viiQD-V0r.jpg (Rise imported image)
Hi Chirag - try renaming your file to: People-Editor3_NOPROCESS_.jpg and upload it.
That's the work around solution presented to us.
Hello everyone,
We are facing the same issues with the downgrade of the quality of our uploaded images.
Our workaround steps now are (if this could inspired anyone else):
- Host the image on another cloud server
- Upload the image on Rise but disable the option to zoom in when user clicks on the image
- Add a text under each image "Click HERE to enlarge the image" and add the URL to the image hosted on the server.
It's a quite time-consuming process but it's our fast and not-too-complicated way to guarantee a high quality images.
We are really looking forward that this issue could be fixed as soon as possible.
Cheers,
Linh
