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Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid those artifacts? Looks not so good when a course is viewed on PC screen.
Thank you!
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
Hi Irina, would it be possible for you to share the original source image. We'll take a look into what is going on with the quality. Sorry for the trouble.
Dear Mike,
Here is the original PNG - I removed company sensitive parts but most artefacts are around text and geometrical shapes anyway. Thank you!
test.png is the original image
Untitled-1.png is the screenshot of how it looks at Rise viewed on the PC screen (black are parts I removed)
Thanks Irina, we're looking into this a bit more now. I'll reach out once I have more info.
Irina, we're able to reproduce the problem and are planning some improvements to our image compression. We'll keep this thread updated.
Dear Mike,
Thank you very much!
I am having the exact same problem. Tried PNG and JPG and alle the possible export settings in Photoshop but every picture turns in to poor quality after importing in Rise. Hope there is a solution soon! Thanks
Hi Linda, and welcome to E-Learning Heroes!
Most images work well in Rise. Can you share an example of one of your images here so that we can see if it's a match for the improvements Mike described? Thanks!
Hey guys,
Any improvement on image quality when uploading to Rise? Please see the screenshot which compares my jpg in photoshop and in Rise.
We cannot use this quality with clients :((((
If I export GIF the quality is better, but for JPG and PNG is poor.
Irina,
Could you please share an original images (JPEG and PNG) that you're uploading to Rise. I'm not too surprised that the quality is not great with JPEG, considering that there are text elements and JPEG isn't usually a good choice for these types of images. But if you're also trying a PNG we should be doing a much better job.
Thanks,
Mike
Dear Mike,
Here is another example I made today (Sep 12, 2017) : text looks blurred in uploaded PNG. Please advise how to overcome this rescaling hurdle. Many thanks!
Dear Mike,
This was for example one of the PNG images (I blurred the non-public content, but the text had in itself enough artifacts). The thing is that when I save JPG in photoshop - text it works perfectly fine, so there should not be any problems with JPG as well, if image quality is not processed from Articulate side.
Thank you very much!
Hi Irina,
What type of lesson or block are you inserting this image into? I looked at the image you shared a couple months ago and saw what you're describing, (screenshot comparison here) so I'll share this with the team to have them take a look at what may be happening.
Thanks for sharing both these images.
Dear Ashley,
I am using Rise blocks lesson and I use Image Centered element. My browser is Chrome Version 60.0.3112.113 .
Thank you very much!
Thanks Irina - that's helpful and matched the test I did. 🙂
I'll keep you posted once I have additional information from our team. Thanks for sharing, and I'm sorry it's causing you any problems!
Dear Ashley,
Thank you very much, looking forward!
Hello! Has there been any movement on this? I am having a similar problem and would also like to be notified when a fix becomes available. Thanks!
