Forum Discussion
Poor Video Resolution in Rise
I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise. What frame sizes correspond to the small, medium, and fu...
Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:
If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add
_NOPROCESS_to the name of your video file. It'll upload and display exactly as you saved it.* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
For more media best practices, check out this article!
Hi Crystal,
I did submit a ticket and attached the video. The answer I just got back from support was a link to the best practices article. I wrote back:
I've read the article. It doesn't help me. I've met your aspect ratio and file size.
It says you compress the videos while maintaining quality, but clearly that isn't the case if the video is blurry.
