Forum Discussion
Presenter 360 is crashing at cleaning up temporary files
Good morning, wondering if anyone can help with this issue of presenter crashing at cleaning temporary files. The powerpoint file has been placed into a new powerpoint file
Thanks for popping in to share that update Will. I did a quick search and I'm only seeing one customer that reached out to support on this and it was an old .ppt file (97-2003) which was not compatible and saving as a .pptx resolved the issue for the file.
That certainly does not seem to be what you are running into.
If you could share your Articulate Package (from your desktop) with us here, we could take a look.
I think you are on the right track though as this was also a ppt file and not a pptx that was crashing when I tried to publish using Office 365. I'll share the package.
