Forum Discussion

KristinLewis-41's avatar
KristinLewis-41
Community Member
2 years ago

Presenter

Hello,

I am struggling to use Articulate Presenter. I have uninstalled and re-installed Articulate Studio several times, ensured everything was updated, and so forth. For work - everything is backed up to my one drive account by default on my computer. I've saved PowerPoints to My PC (So it's not "web-based")

However, I am still unable to use Presenter because even though I saved the PowerPoint to my desktop - everything is backed up to my onedrive - so I continuously receive errors stating "Online Presentations aren't supported. Save a copy to your local drive to continue".

I am not really sure where to go from here - as I have project deadlines and it seems like troubleshooting is taking up a large majority of my time to get these platforms working. Hoping to find a QUICK solution to this issue.

Thanks,

 

Presenter 360
Studio 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Kristin! 

    Great call opening a support case. I see you're working with our colleague Rowie. You're in great hands! 

    We'll continue the conversation over in your support case. 

    Have a great start to your week! ✨

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Kristin,

    I'm glad to hear that Rowie was able to help with a solution which is disabling the syncing to OneDrive and saving the files to another folder on the C: drive.

    Let us know if you encounter other issues; we're happy to assist further as needed!

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