Forum Discussion
Preview Links Not Working
Hi, Anyone having trouble with the preview links created through RISE today? I can see the course when I use it but my coworkers can't. This is true for Chrome and IE. Thanks
Hi Phoebe,
The Articulate stuff assisted with my case and concluded it's actually an issue on some versions of Microsoft Word.
Below is the information I received from the Articulate support stuff. It's a workaround, but may be helpful!
Upon further investigation, this seems to be an issue with Microsoft Word 2013, 2016, and 2019. It doesn't only affect Rise 360 links but some other links as well.
You can find the Microsoft discussion here: https://protect2.fireeye.com/v1/url?k=1403754d-4b984c7c-14024a17-000babe40669-eb0ce0f8e607045d&q=1&e=4df35907-07fe-4f5f-b2a8-72e7ba04d19c&u=https%3A%2F%2Ftinyurl.com%2Fyrpfdbsj
As a workaround, you can use Google Docs or PDF files for your link. You may also ask the users to copy the URL instead.
Also, it seems that Office 365 is not affected by this bug. Our best option is to wait for Microsoft to release an update regarding this bug.
