Forum Discussion
Preview Playback Error following Oct. 8th 2019 update
To whom it may concern,
I have been noticing a significant drop in video frame rate when previewing a Articulate 360 Storyline project. Following an update as of Oct. 8th, 2019, I have projects I ...
Hi Dustin, Sara, and Dawn!
I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.
One of the fixes included:
- Audio from the base layer wouldn't play in published video output when slide layers paused the timeline of the base layer or hid objects on the base layer.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Dustin,
Thank you for reaching out!
At the moment, I haven't heard of current framerate issues when previewing a video in a Storyline course. Does this appear to be happening in all of your projects that contain videos or just a specific one?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll share my findings and delete it when I'm done troubleshooting!
I have the same problem, but I haven't tried publishing it to review. Also, the sound is out of sync.
Just published to review. Still the same problem, video is still lagging and sound is out of sync.
