Preview Playback Error following Oct. 8th 2019 update

Hi Dustin, 

Thank you for reaching out! 

At the moment, I haven't heard of current framerate issues when previewing a video in a Storyline course. Does this appear to be happening in all of your projects that contain videos or just a specific one? 

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll share my findings and delete it when I'm done troubleshooting!

I have the same problem, but I haven't tried publishing it to review. Also, the sound is out of sync.

Just published to review. Still the same problem, video is still lagging and sound is out of sync.

Hi Sara,

Thanks for reaching out to the support team as well. You should be hearing from someone soon.

Thank you. I learned today that my colleagues have the same issues.

We just discovered that when we're using google chrome for the articulate review link it works just fine, but not in preview mode in storyline and not when using explorer for the review link.

Hi Sara,

Thanks for sharing that additional information! I see my teammate, Renson, is currently testing your file and will get back with you soon. 

In the meantime, I'll go ahead and share these details with him!

Hi, I'm having similar issues, when I preview the scene its fine, when I publish it the sound is lagging, only on one slide  - the delayed slide audio then kicks in a couple of slides later . Any ideas?

Greetings, Dawn!

Thanks for opening a case and sharing a file with us for closer testing! Very helpful.

I see my teammate, Jopney, connected your experience to an open issue we're investigating, where audio on the base layer skips if other layers are set to pause the timeline or hide objects on the base layer. Specifically, this happens when publishing a slide with layers to video.

I'll share your comment with her just in case, and add this discussion to our report so we can notify you of any changes on all fronts!

Hi Dustin, Sara, and Dawn!

I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

One of the fixes included: 

• Audio from the base layer wouldn't play in published video output when slide layers paused the timeline of the base layer or hid objects on the base layer.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!