Forum Discussion
Preview Playback Error following Oct. 8th 2019 update
To whom it may concern,
I have been noticing a significant drop in video frame rate when previewing a Articulate 360 Storyline project. Following an update as of Oct. 8th, 2019, I have projects I ...
Hi Dustin, Sara, and Dawn!
I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.
One of the fixes included:
- Audio from the base layer wouldn't play in published video output when slide layers paused the timeline of the base layer or hid objects on the base layer.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Greetings, Dawn!
Thanks for opening a case and sharing a file with us for closer testing! Very helpful.
I see my teammate, Jopney, connected your experience to an open issue we're investigating, where audio on the base layer skips if other layers are set to pause the timeline or hide objects on the base layer. Specifically, this happens when publishing a slide with layers to video.
I'll share your comment with her just in case, and add this discussion to our report so we can notify you of any changes on all fronts!
