Forum Discussion
Problème avec le review
Bonjours,
Depuis quelques temps nous avons un problème avec le review, lorsque que nous ou nos clients consultons certain review, celui se recharge ou se déconnecte de manière inopiné. Pourriez-vous nous aider a résoudre se problème merci
Hi yannbernon-82e0,
Good day! We’ve released the revised fix, and the issue has now been resolved.
If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.
8 Replies
Hi yannbernon-82e0,
Sorry to hear you're running into issues with Review 360 unexpectedly reloading or disconnecting.
We've received similar reports recently and are actively investigating the root cause. To help us narrow it down, could you please answer a few questions?
- Are you accessing the Review 360 course via a direct Review link or through the Review 360 dashboard?
- Do you have multiple Review 360 courses open in different browser tabs when the issue occurs?
- What browser and browser version are you using?
- Can you or your IT team confirm whether the domains listed here are accessible on port 443?
I really appreciate any help you can provide. Your input will help us get to the bottom of this faster.
Bonjour merci pour votre réponse rapide.
Nous testons les review en lien directe, il peut avoir un seul review comme plusieurs onglet de review ouverts, nous testons le plus souvent les review sur Chrome mais nos clients peuvent aussi les tester sur différent navigateur notamment Edge.
Merci
Hello yannbernon-82e0,
I appreciate you sharing what you see on your end!
We've received reports from some users that Review 360 intermittently refreshes when accessed on a Mac with IPv6 enabled.
Could you kindly confirm if your current setup includes IPv6 on a Mac and whether switching to IPv4 helps resolve the issues you're experiencing with Review 360?
We appreciate your input and look forward to your response.
Hello yannbernon-82e0, 🎉
I'm happy to share that we've made an update to Review 360 that we believe addresses the issue causing some users to experience intermittent refreshing or unexpected sign-outs. Since this is a web-based fix, you don't need to install anything—it should apply automatically.
If you continue to experience any trouble or need assistance with anything else, feel free to reach out here in the E-Learning Heroes Community or through a private support case. We're always happy to help!
Hi yannbernon-82e0,
I wanted to let you know that we've had to temporarily roll back the fix for this issue. We understand the impact this is having and want to assure you that resolving it is our priority.
Our engineering team is actively working on a more comprehensive solution. We'll keep you updated and let you know as soon as the final fix is in place. Thank you for your continued patience and understanding!
Hi yannbernon-82e0,
Good day! We’ve released the revised fix, and the issue has now been resolved.
If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.
