Forum Discussion

4 Replies

  • MariaCS's avatar
    MariaCS
    Staff
    5 years ago

    Hi, Adam.

    Thank you for sharing your Powerpoint file and the details of what you're experiencing!

    I was able to replicate the error, so I went ahead and opened a support case on your behalf with our engineers. You should hear from our team soon via e-mail!

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        3 years ago

        Hi Tom, 

        Sorry to hear that you ran into this issue. 

        Adam's case was marked as being affected by a bug, but the issue appears to only happen to certain files. If you're experiencing the same behavior when importing your slides into Storyline 360, I'd first recommend using PowerPoint's Reuse Slides feature to import your slides in batches. This may help you identify if certain slides in your presentation are what's causing importing to fail.

        If using this feature doesn't work for you, we recommend opening a case with our support team here so we can take a look at the file that you're importing to determine if you are indeed being affected by the same bug.