I was trying to sign in to articulate 360 app, a message appears saying that: "There is a problem connecting articulate 360. please check internet connection and try again" The problem is the computer is connected, and there is no problem with internet connection. Thanks,

Does anyone have a solution for this that can be posted? I see multiple requests for assistance, but no "fix". Over the past few days I'm getting this dreaded "Couldn't Load. There was a problem connecting to Articulate 360. Please check your internet connection and try again." error message. I'm stuck in this loop where when I click "Retry" and sign into the web browser (repeatedly), it keeps coming back to this error.

It's still a problem for me, too. Here are two workarounds I use until Articulate actually fixes the underlying bug. - Clear all cookies from my browser (usually Firefox), then restart my computer (necessary to completely kill the background Articulate processes), then try again - Open the Default Programs control panel, change my default browser from my preferred option (Firefox) to any other browser on my computer. Close the Default Programs window. Open Articulate again. It takes me to the login page. Login. Articulate will work. Go back to the Default Programs control panel and reset my preferred browser. The fact that these workarounds work for me suggests the underlying problem is tied to the multiple cookies Articulate sets in our browsers. Something about the cookies - their names, values, structure, expiration dates, valid domains - gets corrupted and causes Articulate to go into the login infinite loop. Yes, the workarounds allow me to use the software, but it's a PITA to go through this each time I need to start Articulate. They really need to fix this problem once and for all.

Hi GL, thanks for reaching out. Are you on a trial of Articulate 360? Let's start by following the troubleshooting steps in this article. Let me know if that helps, or if we need to keep digging!

Hi, yes I noticed that I was having the same issue. Internet connected but nothing. It seems to be causing some sort of proxy issue. I just started to troubleshoot but frankly do not have the time right now to deal with it. Probably some sort of licensing or startup app taking over my network settings. Anyway, it would be nice to get this up and running smoothly. Have your startup delayed or not until internet/network settings are stable. The app probable assumes that a network connection is already present on startup but not the case with stacks of drivers/complex wireless networks, and registration/connection verification with wireless such as Xfinity/Comcast. Bye.

Hi Jay, Really sorry you're hitting this error message! If you'd like some more help getting up and running with Articulate 360, reach out to our team here. Our Support Engineers will request some information about your set-up to try and help you sort this out.

Problem in connecting articulate 360 | Articulate

43 Replies

JeremyBoehl-046
Community Member
4 years ago
I'm getting this error now, after being logged in and attempting to edit TTS audio. The TTS menu opens, then it hangs for a few seconds and then reports back this error. Internet connection is fine. I have logged out and logged in and closed/restarted the story file 3 times. Using the latest desktop version of Storyline 360. I have used this program for more than 5 years and never had this problem before. Thanks in advance for your help.
- BeccaLevan
  Community Member
  4 years ago
  Thanks for reaching out, Jeremy!
  
  So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech.
  
  I'll be sure to update this discussion when this outage is resolved. You can also subscribe to updates at https://www.articulatestatus.com/
- LaurenDuvall
  Staff
  4 years ago
  Hi Jeremy!
  
  As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.
  
  Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.
LoriDresner
Community Member
4 years ago
Hello. Just wanted to report that this issue is still occurring in December 2021. It might just be a coincidence, but once I use the workarounds Eric and Shiela provided, it works for a few weeks, and then towards the end of the month, the issue crops up again.
- BeccaLevan
  Community Member
  4 years ago
  Sorry for this trouble, Lori!
  
  I want our support engineers to step in to help determine the issue, so I've created a support case on your behalf. Stay tuned for an email from us soon with the next step!
- BeccaLevan
  Community Member
  4 years ago
  Oops! My apologies, Lori; I'm just now seeing that you were previously working in a support case with Sheila.
  
  I've added your note for our team to review, and we'll be sure to share any new information with you here. Thanks for following up!
LucianaPiazza
Staff
2 years ago
Great news, Jeremy! Glad you were able to come across a solution in this discussion.

Feel free to reach out in the E-Learning Heroes Community in the future with any questions or discoveries you'd like to share!

Have a wonderful weekend and happy authoring!

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Problem in connecting articulate 360

43 Replies

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