Forum Discussion
Problem: Storyline 360 asks to save and closes
Hello and thank you for your time in reviewing my question. As of today I am a subscriber to storyline 360 and have encountered a problem I did not encounter during the trial. The problem is that Storyline will ask me to save my project and then close seemingly at random.
I have found an association with using Microsoft Word when this happens. I am currently using 2 monitors and when I navigate to Word from Storyline to cut and paste script content it seems to trigger this event. I would appreciate any tips as this is a real hindrance to productivity.
Thanks,
Joe
5 Replies
Hello Joe, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing in the latest update. This is an issue that has been reported to our team. I've added this conversation so that we can share updates with you here.
In the meantime, if you select Cancel on the pop-up, you can continue working without the program closing.
Okay, thank you for your response. The cancel button does allow me to continue my work. Thanks!
As an added note, I would have to say that the event is taking place without being associated with other software use. The event just occurred seemingly for no reason.
I am also having the same issue. Choosing Cancel allows me to continue working. It occurs when I am adding VO audio files or video files to the timeline.
I'm also having this issue, but it usually occurs when using the "preview" icon in the Timeline. The slide plays through the preview, and when the timeline ends, the prompt to save appears.
- Hi everyone,We just released another update for Articulate 360 and included a few important fixes and new features that you'll see in the release notes here.The item you'll be interested in is how pressing the spacebar in slide view or using the timeline preview could prompt you to save your project file or cause Storyline 360 to close unexpectedly.Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
