Forum Discussion

MayraCanuto's avatar
MayraCanuto
Community Member
28 days ago
Solved

Problem with viewing Author's avatar

Dear all, have any of you had ever a problem with the author's avatar image similar to this? I already deactivate and activated again the avatar, changed the avatar profile picture, but still doe...
Articulate 360
Review 360
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    18 days ago

    Hi MayraCanuto​,

    I'm happy to share that we just released a new update for Rise 360!

    This update fixes the issue you ran into where:

    • Author icon is missing when publishing to Review 360 or LMS for EU data center-based users

     

    There's nothing to install for web-based apps, as new features and fixes are immediately available. Please let us know if you have any questions about this update or the issue you reported.

MayraCanuto's avatar
MayraCanuto
Community Member
20 days ago

Hi Kelly, 

I tried to open it in a different browser but it keep doing the same: I cannot see the avatar :(. I also tried with a different image and does exactly the same.

and yes, we use our team logo as avatar for my account.

I created a new one, I deleted the avatar picture and is doing exactly the same thing :(

KellyAuner's avatar
KellyAuner
Staff
19 days ago

Hi MayraCanuto,

Thanks so much for testing this out!

Our team is investigating a possible software bug that may cause the icon to be missing when content is published to Review 360 or an LMS.

I've attached this discussion to our bug report so we can share any updates here. We'll follow up as soon as we have news to share.

Thanks for your patience while we work through this!