Forum Discussion
Hi Matthieu!
It sounds like you've also run into trouble when uploading Storyline content to Rise. Sorry to hear that!
I noticed that you also shared your project file privately through a support case. I can confirm that it has been received by our support engineers so they should be getting in touch with you shortly!
We can continue the conversation through your case to help keep all the information together.
Greetings
Any update? This is urgent
- EricSantos10 months agoStaff
Hello Gregory,
Thanks for following up on this case and informing us about the urgency! I see you're working with my teammate, Mark, on your support case, so you're in good hands! You should have received an email indicating that he is looking at your Storyline file to investigate the issue with adding it as a Rise Storyline block.
I encourage you to continue troubleshooting with Mark so that we can find a fix. Please let me know if you need help receiving his email; I'd be happy to help!