Hi, lately, when I publish a storyline 360 project as video, it takes forever (well, I timed it takes over 30 min for a video of 2-3 min). Did anything change? I'm working with Storyline for years and never had to wait so long. this has happened in several projects. Thanks, Michelle

Hi, Surender. Thank you for opening a case with our support engineers! I see you worked with my teammate Ronaziel, who explained the time it took to publish your video was affected by the size of your project and the inclusion of several audio and video objects. If you have additional questions, please reach out to Ronaziel through the case.

Hi Michelle, I'm happy to look into the publishing duration with you! Publishing times can vary based on course size and the media included, but usually by a few minutes. Could you help me confirm a few more details? What Storyline 360 update are you using? Click on the Help tab, then About Storyline. Are you comfortable with sharing one of the files for testing? You can use this private link. I can publish the course and let you know how it goes!

Hi! Has this been resolved? I'm having the same issue - but for publishing to review 360. No videos involved. My team mates are having to publish for me as it can take up to 3 hours to publish to review sometimes - whereas it will take 5 minutes for them. I've checked what Storyline I am using and it is 16.1.1 Thanks, Beth

Hey Beth and welcome to E-Learning Heroes. 😊 Thanks for reaching out and sharing that you're running into an issue publishing to Review 360 as well. I'm not clear on what version of Storyline you're currently using. You can check by going to:Help > About Articulate StorylineWe are currently on Build 3.48.24116.0 of Storyline 360. You can read all of the details (and see previous updates) here. With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hi Leslie, Thanks for getting back to me so quick! I have attached a screenshot of the storyline I'm currently using.

Publishing takes forever | E-Learning Heroes

36 Replies

TrainingAssista
Community Member
4 hours ago
Hello, I am assuming mine is taking a long time because it has a 6-hour video. Can you confirm this? or is there something else I can do to publish this quicker?
KellyLuedtke
Community Member
2 years ago
Hi,

Another individual having issues with long publishing times.

I'm publishing to a LMS, using the Publish to LMS option inside of Articulate 360 Storyline. I'm plugged into a network via ethernet (no wifi). 1000/1000 MBPS

My Storyline version is: 3.80.30988.0

And I ONLY have a problem with my project when they include video (s). I also use Handbrake to reduce the size of my videos.
- JoseTansengco
  Staff
  2 years ago
  Hello Kelly,
  
  I'll be glad to check this behavior out for you!
  
  Internet speed shoudn't be a factor when publishing a course to LMS since nothing gets downloaded/uploaded during this stage.
  
  Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
EricSantos
Staff
3 years ago
Hi Norman,

Thanks for reaching out! I'm happy to help troubleshoot this issue and would like to start with clarifying questions to understand your experience better.

Are you experiencing very slow publishing to Review 360 or to video?

Does this happen to all your Storyline projects or only to specific ones?

Are you working locally or on a network drive?

Have you tried running these steps to rule out an installation issue?

It would also be helpful to see the affected Storyline file to understand why the publishing issue happens. Do you mind attaching your project to this discussion or privately in a support case? We'll delete it when we're done.

I'm looking forward to hearing from you!
NormanWilwayco
Community Member
3 years ago
i am experiencing the same issue and it happened just today. is there a solution for this?
GerryMcAteer-86
Community Member
3 years ago
I am also experiencing very slow 'publish to Review' direct from Storyline 360. This has only happened over the last couple of months. I am using the office ethernet and have the latest version of Storyline. Publishing from Rise to Review doesn't have any issues.
- JoseTansengco
  Staff
  3 years ago
  Hi Gerry,
  
  Sorry to har that you ran into this issue.
  
  If the behavior is specific to Storyline 360, try doing a repair to see if this helps. You'll also want to make sure that you're working locally when publishing your courses so that the latency you get from working on a network drive doesn't affect the publishing process.
  
  If the issue persists, open a case with our support team here so we can take a closer look at what's happening.
  - GerryMcAteer-86
    Community Member
    3 years ago
    Thank you Joe.
Aukalen
Community Member
3 years ago
Thank you Kelly
KellyAuner
Staff
3 years ago
Hi Aukalen M,

I'm sorry to hear that you're experiencing this issue at random, and thank you for providing these details for our team! I've opened a support case on your behalf so we can investigate further. You'll be hearing from one of our Support Engineers soon via email.
Aukalen
Community Member
3 years ago
I am also experiencing the same issue. This comes and goes randomly and can't seem to pinpoint what causes it.

SL version: December 13, 2022 3.71.29339.0

Internet speed is fine: 30Mbps / 3.5Mbps

I can upload an offline package in 1 min

but publishing directly from storyline to review takes over 1 hour.

When this happens, it happens with any file.

In the past it fixed itself, but keeps coming back from time to time.
KellyAuner
Staff
3 years ago
Hi Katelyn and Jimmy!

I'm sorry to hear that you're experiencing this issue. I have a few clarifying questions for you both to help me narrow down the root cause.

What version of Storyline are you using? You can check by going to the Help tab > About Articulate Storyline. We are currently on Build 3.70.2911.0 of Storyline 360.

Is this happening with a specific file or multiple files?

Do you know your internet speed?

If this issue persists, please let me know or reach out to our Support Engineers privately in a case. We'll be happy to get this solved for you!
JimmyAnderson
Community Member
3 years ago
I was facing the same issue. Kindly suggest the appropriate solution!