Forum Discussion

DonnaScarbrough's avatar
DonnaScarbrough
Community Member
6 years ago

Publishing to MP4 format loses CC

When I publish an articulate 360 'course' to mp4 format, it loses the closed captions that are tied to the audio.  Is there a setting or any way to avoid this or to correct it?

 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, all!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

    • DonnaScarbrough's avatar
      DonnaScarbrough
      Community Member
      6 years ago

      Adding this as a feature will greatly enhance the usability of your product. I hope that it is given consideration.

      Donna Scarbrough
      Chief Assistant County Auditor II
      512-854-6666

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Billie,

    We are still tracking this feature request, so I do not have any additional information outside of Katie's reply above.

    I wanted to share some information about how we manage these feature requests as that may be helpful. This conversation is attached to the report so that we can share updates with you here.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, all!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

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