Publishing to Word - Not Working

Hi Matthew

are you working with your storyline file on the local drive?

Hi Mathew,

Does your course happen to include slide notes? I saw this on the support page that may be helpful.

You may find that publishing an Articulate Storyline course to Microsoft Word ends unexpectedly without completing if your course includes slide notes. This can occur if you're using Word 2010 or 2013 with custom File Block Settings. See this article for more information and a solution.

Also, please make sure you're publishing from and to your local hard drive:

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
• Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Let me know if this helps.

Hi, Matthew -- So sorry to hear of your difficulties while attempting to Publish to Word! May I ask if you have had an opportunity to run through the information presented here on Unexpected or Erratic Behavior in SL2 (particularly the repair in step #2) to see if you find improvement? 

You are also welcome to share your file so we can try to reproduce the error you are seeing on our end. 

Hi

I am not able to run a published articulate storyline2 (story.html) file on my machines. Is it because I hve IE8.1. If I publish the file on my machine then it is running. But if I only take the published file and try to see it, it is not working. Please suggest.

The problem I am currently experiencing sounds a lot like the op's problem. I'm running SL2 (update 11: 1609.3020) And recently upgraded to Office 2016.  Now, when I attempt to publish a Storyline file to Word, I receive an error stating, "The folder " " is read only, being used by another process, or you do not have the proper security permission to access this resource."  The message tends to pop up behind another window, which makes it appear that Stoyline has locked up.

I have local admin permissions on this machine, and the file is local. I also told both Word and Storyline to "run as admin". I suspect there may be something in Word that is blocking the document from generating, but haven't had any luck as of yet. Has anyone found a solution to this?

Hi Trey,

Have you tried importing your slides into a new file to see if that fixes the issue? You'll also want to check that you don't have any other Word documents open when trying to publish to Word.

If you've tried those solutions and are still having difficulty, then I would advise a repair of your software.

Hi all,

In case someone have this issue: when publishing to Word doc, folder gets created but Word doc not; it means that they are too many spelling issues or at least that's what Word thinks (usually happens to languages like Indonesian). Hence the Word document won't save properly. You need to temporarily remove the Word spell check, then publish again, and it will work.

Thanks for that tip, Marion!

Hi Sarah, 

So sorry that's happening. We identified an issue with our latest release of Storyline 360 where publishing to Word is failing with that error message.

This is a high priority issue for us, and our team is working on a fix.  I'll make sure this discussion gets updated with any new information as soon as we can!

Thank you for letting us know, we look forward to the update!