Forum Discussion
Publishing to Word in Storyline 360 keeps crashing.
Hi all,
I keep attempting to publish a word doc in Storyline 360 and I get an error message every time. Does anyone know why this would happen. I have have not had any problems until now. (a...
I realize this is almost a yr later, but I just experienced this issue for the first time myself, and I've been using SL since v1. After a lot of testing/troubleshooting/process of elimination, I suspect there is corruption affecting the PLAYER settings and then consequently, the Word pub function. (Weird cuz they're seemingly unrelated because the Player doesn't appear in the word published screen shots) A colleague and I (working remotely, geog very distant) were working on a Storyline file - passing it back and forth as needed... then tried to Word pub, and got the error.
After a lot of testing (and hair pulling), I stumbled upon a fix when I tried creating a new SL file and pasting the original slides..didn't change anything in the player, left all the settings as their defaults, including the default player. Saved the file, then tried publishing a Word doc --it published perfectly. So it worked when I created a new file.
Then... I went back into the original file in which I'd first experienced the issue - but this time, I changed the PLAYER / CHANGE PLAYER settings to the Storyline default, clicked OK to close out of the player window, then tried republishing the course as a Word doc, and voila! The doc published perfectly. (Note --I didn't change the file save as location for the doc...more on that later). I asked my colleague to try this tweak on her end, and it worked, AS LONG AS SHE DOESN"T CHANGE THE DEFAULT 'SAVE TO' location. I realized I, too, hadn't changed that location in my test (and I dont plan to ;p)
NO CLUE WHY the default player tweak worked, but doing so is what finally got our word pub function working for us in our SL file. Hope someone figures this out!!!
(Btw - In my investigation, I asked my colleague which build of SL she was using, and it turns out she was using a slightly older version. She has since updated her software so we now have the same build version. She said now, the publish to word works fine, AS LONG AS SHE DOESN"T CHANGE THE DEFAULT 'SAVE TO' location. UGH! I've done enough troubleshooting for one day. :p Hope this rant helps someone!)
